Connect / Client / search_routing_profiles

search_routing_profiles#

Connect.Client.search_routing_profiles(**kwargs)#

Searches routing profiles in an Amazon Connect instance, with optional filtering.

See also: AWS API Documentation

Request Syntax

response = client.search_routing_profiles(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    SearchFilter={
        'TagFilter': {
            'OrConditions': [
                [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ],
            ],
            'AndConditions': [
                {
                    'TagKey': 'string',
                    'TagValue': 'string'
                },
            ],
            'TagCondition': {
                'TagKey': 'string',
                'TagValue': 'string'
            }
        }
    },
    SearchCriteria={
        'OrConditions': [
            {'... recursive ...'},
        ],
        'AndConditions': [
            {'... recursive ...'},
        ],
        'StringCondition': {
            'FieldName': 'string',
            'Value': 'string',
            'ComparisonType': 'STARTS_WITH'|'CONTAINS'|'EXACT'
        }
    }
)
Parameters:

  • InstanceId (string) –

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • NextToken (string) – The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

  • MaxResults (integer) – The maximum number of results to return per page.

  • SearchFilter (dict) –

    Filters to be applied to search results.

    • TagFilter (dict) –

      An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where:

      • Top level list specifies conditions that need to be applied with OR operator

      • Inner list specifies conditions that need to be applied with AND operator.

      • OrConditions (list) –

        A list of conditions which would be applied together with an OR condition.

        • (list) –

          • (dict) –

            A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

            • TagKey (string) –

              The tag key in the tag condition.

            • TagValue (string) –

              The tag value in the tag condition.

      • AndConditions (list) –

        A list of conditions which would be applied together with an AND condition.

        • (dict) –

          A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.

          • TagKey (string) –

            The tag key in the tag condition.

          • TagValue (string) –

            The tag value in the tag condition.

      • TagCondition (dict) –

        A leaf node condition which can be used to specify a tag condition.

        • TagKey (string) –

          The tag key in the tag condition.

        • TagValue (string) –

          The tag value in the tag condition.

  • SearchCriteria (dict) –

    The search criteria to be used to return routing profiles.

    Note

    The name and description fields support “contains” queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • OrConditions (list) –

      A list of conditions which would be applied together with an OR condition.

      • (dict) –

        The search criteria to be used to return routing profiles.

        Note

        The name and description fields support “contains” queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • AndConditions (list) –

      A list of conditions which would be applied together with an AND condition.

      • (dict) –

        The search criteria to be used to return routing profiles.

        Note

        The name and description fields support “contains” queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • StringCondition (dict) –

      A leaf node condition which can be used to specify a string condition.

      Note

      The currently supported values for FieldName are associatedQueueIds, name, description, and resourceID.

      • FieldName (string) –

        The name of the field in the string condition.

      • Value (string) –

        The value of the string.

      • ComparisonType (string) –

        The type of comparison to be made when evaluating the string condition.

Return type:

dict

Returns:

Response Syntax

{
    'RoutingProfiles': [
        {
            'InstanceId': 'string',
            'Name': 'string',
            'RoutingProfileArn': 'string',
            'RoutingProfileId': 'string',
            'Description': 'string',
            'MediaConcurrencies': [
                {
                    'Channel': 'VOICE'|'CHAT'|'TASK'|'EMAIL',
                    'Concurrency': 123,
                    'CrossChannelBehavior': {
                        'BehaviorType': 'ROUTE_CURRENT_CHANNEL_ONLY'|'ROUTE_ANY_CHANNEL'
                    }
                },
            ],
            'DefaultOutboundQueueId': 'string',
            'Tags': {
                'string': 'string'
            },
            'NumberOfAssociatedQueues': 123,
            'NumberOfAssociatedUsers': 123,
            'AgentAvailabilityTimer': 'TIME_SINCE_LAST_ACTIVITY'|'TIME_SINCE_LAST_INBOUND',
            'LastModifiedTime': datetime(2015, 1, 1),
            'LastModifiedRegion': 'string',
            'IsDefault': True|False,
            'AssociatedQueueIds': [
                'string',
            ]
        },
    ],
    'NextToken': 'string',
    'ApproximateTotalCount': 123
}

Response Structure

  • (dict) –

    • RoutingProfiles (list) –

      Information about the routing profiles.

      • (dict) –

        Contains information about a routing profile.

        • InstanceId (string) –

          The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

        • Name (string) –

          The name of the routing profile.

        • RoutingProfileArn (string) –

          The Amazon Resource Name (ARN) of the routing profile.

        • RoutingProfileId (string) –

          The identifier of the routing profile.

        • Description (string) –

          The description of the routing profile.

        • MediaConcurrencies (list) –

          The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

          • (dict) –

            Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

            • Channel (string) –

              The channels that agents can handle in the Contact Control Panel (CCP).

            • Concurrency (integer) –

              The number of contacts an agent can have on a channel simultaneously.

              Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

              Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

              Valid Range for TASK: Minimum value of 1. Maximum value of 10.

            • CrossChannelBehavior (dict) –

              Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

              • BehaviorType (string) –

                Specifies the other channels that can be routed to an agent handling their current channel.

        • DefaultOutboundQueueId (string) –

          The identifier of the default outbound queue for this routing profile.

        • Tags (dict) –

          The tags used to organize, track, or control access for this resource. For example, { “Tags”: {“key1”:”value1”, “key2”:”value2”} }.

          • (string) –

            • (string) –

        • NumberOfAssociatedQueues (integer) –

          The number of associated queues in routing profile.

        • NumberOfAssociatedUsers (integer) –

          The number of associated users in routing profile.

        • AgentAvailabilityTimer (string) –

          Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

        • LastModifiedTime (datetime) –

          The timestamp when this resource was last modified.

        • LastModifiedRegion (string) –

          The Amazon Web Services Region where this resource was last modified.

        • IsDefault (boolean) –

          Whether this a default routing profile.

        • AssociatedQueueIds (list) –

          The IDs of the associated queue.

          • (string) –

    • NextToken (string) –

      If there are additional results, this is the token for the next set of results.

    • ApproximateTotalCount (integer) –

      The total number of routing profiles which matched your search query.

Exceptions