Connect

Client

class Connect.Client

A low-level client representing Amazon Connect Service

Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement at any scale.

Amazon Connect provides metrics and real-time reporting that enable you to optimize contact routing. You can also resolve customer issues more efficiently by getting customers in touch with the appropriate agents.

There are limits to the number of Amazon Connect resources that you can create. There are also limits to the number of requests that you can make per second. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide .

You can connect programmatically to an Amazon Web Services service by using an endpoint. For a list of Amazon Connect endpoints, see Amazon Connect Endpoints.

Note

Working with flows? Check out the Amazon Connect Flow language.

client = session.create_client('connect')

These are the available methods:

associate_approved_origin(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Associates an approved origin to an Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.associate_approved_origin(
    InstanceId='string',
    Origin='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Origin (string) --

    [REQUIRED]

    The domain to add to your allow list.

Returns

None

Exceptions

associate_bot(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Allows the specified Amazon Connect instance to access the specified Amazon Lex or Amazon Lex V2 bot.

See also: AWS API Documentation

Request Syntax

response = client.associate_bot(
    InstanceId='string',
    LexBot={
        'Name': 'string',
        'LexRegion': 'string'
    },
    LexV2Bot={
        'AliasArn': 'string'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • LexBot (dict) --

    Configuration information of an Amazon Lex bot.

    • Name (string) --

      The name of the Amazon Lex bot.

    • LexRegion (string) --

      The Amazon Web Services Region where the Amazon Lex bot was created.

  • LexV2Bot (dict) --

    The Amazon Lex V2 bot to associate with the instance.

    • AliasArn (string) --

      The Amazon Resource Name (ARN) of the Amazon Lex V2 bot.

Returns

None

Exceptions

associate_default_vocabulary(**kwargs)

Associates an existing vocabulary as the default. Contact Lens for Amazon Connect uses the vocabulary in post-call and real-time analysis sessions for the given language.

See also: AWS API Documentation

Request Syntax

response = client.associate_default_vocabulary(
    InstanceId='string',
    LanguageCode='ar-AE'|'de-CH'|'de-DE'|'en-AB'|'en-AU'|'en-GB'|'en-IE'|'en-IN'|'en-US'|'en-WL'|'es-ES'|'es-US'|'fr-CA'|'fr-FR'|'hi-IN'|'it-IT'|'ja-JP'|'ko-KR'|'pt-BR'|'pt-PT'|'zh-CN',
    VocabularyId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • LanguageCode (string) --

    [REQUIRED]

    The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?

  • VocabularyId (string) -- The identifier of the custom vocabulary. If this is empty, the default is set to none.
Return type

dict

Returns

Response Syntax

{}

Response Structure

  • (dict) --

Exceptions

associate_instance_storage_config(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Associates a storage resource type for the first time. You can only associate one type of storage configuration in a single call. This means, for example, that you can't define an instance with multiple S3 buckets for storing chat transcripts.

This API does not create a resource that doesn't exist. It only associates it to the instance. Ensure that the resource being specified in the storage configuration, like an S3 bucket, exists when being used for association.

See also: AWS API Documentation

Request Syntax

response = client.associate_instance_storage_config(
    InstanceId='string',
    ResourceType='CHAT_TRANSCRIPTS'|'CALL_RECORDINGS'|'SCHEDULED_REPORTS'|'MEDIA_STREAMS'|'CONTACT_TRACE_RECORDS'|'AGENT_EVENTS'|'REAL_TIME_CONTACT_ANALYSIS_SEGMENTS',
    StorageConfig={
        'AssociationId': 'string',
        'StorageType': 'S3'|'KINESIS_VIDEO_STREAM'|'KINESIS_STREAM'|'KINESIS_FIREHOSE',
        'S3Config': {
            'BucketName': 'string',
            'BucketPrefix': 'string',
            'EncryptionConfig': {
                'EncryptionType': 'KMS',
                'KeyId': 'string'
            }
        },
        'KinesisVideoStreamConfig': {
            'Prefix': 'string',
            'RetentionPeriodHours': 123,
            'EncryptionConfig': {
                'EncryptionType': 'KMS',
                'KeyId': 'string'
            }
        },
        'KinesisStreamConfig': {
            'StreamArn': 'string'
        },
        'KinesisFirehoseConfig': {
            'FirehoseArn': 'string'
        }
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ResourceType (string) --

    [REQUIRED]

    A valid resource type.

  • StorageConfig (dict) --

    [REQUIRED]

    A valid storage type.

    • AssociationId (string) --

      The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.

    • StorageType (string) -- [REQUIRED]

      A valid storage type.

    • S3Config (dict) --

      The S3 bucket configuration.

      • BucketName (string) -- [REQUIRED]

        The S3 bucket name.

      • BucketPrefix (string) -- [REQUIRED]

        The S3 bucket prefix.

      • EncryptionConfig (dict) --

        The Amazon S3 encryption configuration.

        • EncryptionType (string) -- [REQUIRED]

          The type of encryption.

        • KeyId (string) -- [REQUIRED]

          The full ARN of the encryption key.

          Note

          Be sure to provide the full ARN of the encryption key, not just the ID.

    • KinesisVideoStreamConfig (dict) --

      The configuration of the Kinesis video stream.

      • Prefix (string) -- [REQUIRED]

        The prefix of the video stream.

      • RetentionPeriodHours (integer) -- [REQUIRED]

        The number of hours data is retained in the stream. Kinesis Video Streams retains the data in a data store that is associated with the stream.

        The default value is 0, indicating that the stream does not persist data.

      • EncryptionConfig (dict) -- [REQUIRED]

        The encryption configuration.

        • EncryptionType (string) -- [REQUIRED]

          The type of encryption.

        • KeyId (string) -- [REQUIRED]

          The full ARN of the encryption key.

          Note

          Be sure to provide the full ARN of the encryption key, not just the ID.

    • KinesisStreamConfig (dict) --

      The configuration of the Kinesis data stream.

      • StreamArn (string) -- [REQUIRED]

        The Amazon Resource Name (ARN) of the data stream.

    • KinesisFirehoseConfig (dict) --

      The configuration of the Kinesis Firehose delivery stream.

      • FirehoseArn (string) -- [REQUIRED]

        The Amazon Resource Name (ARN) of the delivery stream.

Return type

dict

Returns

Response Syntax

{
    'AssociationId': 'string'
}

Response Structure

  • (dict) --

    • AssociationId (string) --

      The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.

Exceptions

associate_lambda_function(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Allows the specified Amazon Connect instance to access the specified Lambda function.

See also: AWS API Documentation

Request Syntax

response = client.associate_lambda_function(
    InstanceId='string',
    FunctionArn='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • FunctionArn (string) --

    [REQUIRED]

    The Amazon Resource Name (ARN) for the Lambda function being associated. Maximum number of characters allowed is 140.

Returns

None

Exceptions

associate_lex_bot(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Allows the specified Amazon Connect instance to access the specified Amazon Lex bot.

See also: AWS API Documentation

Request Syntax

response = client.associate_lex_bot(
    InstanceId='string',
    LexBot={
        'Name': 'string',
        'LexRegion': 'string'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • LexBot (dict) --

    [REQUIRED]

    The Amazon Lex bot to associate with the instance.

    • Name (string) --

      The name of the Amazon Lex bot.

    • LexRegion (string) --

      The Amazon Web Services Region where the Amazon Lex bot was created.

Returns

None

Exceptions

associate_phone_number_contact_flow(**kwargs)

Associates a flow with a phone number claimed to your Amazon Connect instance.

Warning

If the number is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException .

See also: AWS API Documentation

Request Syntax

response = client.associate_phone_number_contact_flow(
    PhoneNumberId='string',
    InstanceId='string',
    ContactFlowId='string'
)
Parameters
  • PhoneNumberId (string) --

    [REQUIRED]

    A unique identifier for the phone number.

  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ContactFlowId (string) --

    [REQUIRED]

    The identifier of the flow.

Returns

None

Exceptions

associate_queue_quick_connects(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Associates a set of quick connects with a queue.

See also: AWS API Documentation

Request Syntax

response = client.associate_queue_quick_connects(
    InstanceId='string',
    QueueId='string',
    QuickConnectIds=[
        'string',
    ]
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • QueueId (string) --

    [REQUIRED]

    The identifier for the queue.

  • QuickConnectIds (list) --

    [REQUIRED]

    The quick connects to associate with this queue.

    • (string) --
Returns

None

Exceptions

associate_routing_profile_queues(**kwargs)

Associates a set of queues with a routing profile.

See also: AWS API Documentation

Request Syntax

response = client.associate_routing_profile_queues(
    InstanceId='string',
    RoutingProfileId='string',
    QueueConfigs=[
        {
            'QueueReference': {
                'QueueId': 'string',
                'Channel': 'VOICE'|'CHAT'|'TASK'
            },
            'Priority': 123,
            'Delay': 123
        },
    ]
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • RoutingProfileId (string) --

    [REQUIRED]

    The identifier of the routing profile.

  • QueueConfigs (list) --

    [REQUIRED]

    The queues to associate with this routing profile.

    • (dict) --

      Contains information about the queue and channel for which priority and delay can be set.

      • QueueReference (dict) -- [REQUIRED]

        Contains information about a queue resource.

        • QueueId (string) -- [REQUIRED]

          The identifier for the queue.

        • Channel (string) -- [REQUIRED]

          The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

      • Priority (integer) -- [REQUIRED]

        The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.

      • Delay (integer) -- [REQUIRED]

        The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .

Returns

None

Exceptions

associate_security_key(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Associates a security key to the instance.

See also: AWS API Documentation

Request Syntax

response = client.associate_security_key(
    InstanceId='string',
    Key='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Key (string) --

    [REQUIRED]

    A valid security key in PEM format.

Return type

dict

Returns

Response Syntax

{
    'AssociationId': 'string'
}

Response Structure

  • (dict) --

    • AssociationId (string) --

      The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.

Exceptions

can_paginate(operation_name)

Check if an operation can be paginated.

Parameters
operation_name (string) -- The operation name. This is the same name as the method name on the client. For example, if the method name is create_foo, and you'd normally invoke the operation as client.create_foo(**kwargs), if the create_foo operation can be paginated, you can use the call client.get_paginator("create_foo").
Returns
True if the operation can be paginated, False otherwise.
claim_phone_number(**kwargs)

Claims an available phone number to your Amazon Connect instance or traffic distribution group. You can call this API only in the same Amazon Web Services Region where the Amazon Connect instance or traffic distribution group was created.

For more information about how to use this operation, see Claim a phone number in your country and Claim phone numbers to traffic distribution groups in the Amazon Connect Administrator Guide .

Warning

You can call the SearchAvailablePhoneNumbers API for available phone numbers that you can claim. Call the DescribePhoneNumber API to verify the status of a previous ClaimPhoneNumber operation.

See also: AWS API Documentation

Request Syntax

response = client.claim_phone_number(
    TargetArn='string',
    PhoneNumber='string',
    PhoneNumberDescription='string',
    Tags={
        'string': 'string'
    },
    ClientToken='string'
)
Parameters
  • TargetArn (string) --

    [REQUIRED]

    The Amazon Resource Name (ARN) for Amazon Connect instances or traffic distribution groups that phone numbers are claimed to.

  • PhoneNumber (string) --

    [REQUIRED]

    The phone number you want to claim. Phone numbers are formatted [+] [country code] [subscriber number including area code] .

  • PhoneNumberDescription (string) -- The description of the phone number.
  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
  • ClientToken (string) --

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    Pattern: ^[a-f0-9]{8}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{4}-[a-f0-9]{12}$

    This field is autopopulated if not provided.

Return type

dict

Returns

Response Syntax

{
    'PhoneNumberId': 'string',
    'PhoneNumberArn': 'string'
}

Response Structure

  • (dict) --

    • PhoneNumberId (string) --

      A unique identifier for the phone number.

    • PhoneNumberArn (string) --

      The Amazon Resource Name (ARN) of the phone number.

Exceptions

close()

Closes underlying endpoint connections.

create_agent_status(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Creates an agent status for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.create_agent_status(
    InstanceId='string',
    Name='string',
    Description='string',
    State='ENABLED'|'DISABLED',
    DisplayOrder=123,
    Tags={
        'string': 'string'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Name (string) --

    [REQUIRED]

    The name of the status.

  • Description (string) -- The description of the status.
  • State (string) --

    [REQUIRED]

    The state of the status.

  • DisplayOrder (integer) -- The display order of the status.
  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'AgentStatusARN': 'string',
    'AgentStatusId': 'string'
}

Response Structure

  • (dict) --

    • AgentStatusARN (string) --

      The Amazon Resource Name (ARN) of the agent status.

    • AgentStatusId (string) --

      The identifier of the agent status.

Exceptions

create_contact_flow(**kwargs)

Creates a flow for the specified Amazon Connect instance.

You can also create and update flows using the Amazon Connect Flow language.

See also: AWS API Documentation

Request Syntax

response = client.create_contact_flow(
    InstanceId='string',
    Name='string',
    Type='CONTACT_FLOW'|'CUSTOMER_QUEUE'|'CUSTOMER_HOLD'|'CUSTOMER_WHISPER'|'AGENT_HOLD'|'AGENT_WHISPER'|'OUTBOUND_WHISPER'|'AGENT_TRANSFER'|'QUEUE_TRANSFER',
    Description='string',
    Content='string',
    Tags={
        'string': 'string'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance.

  • Name (string) --

    [REQUIRED]

    The name of the flow.

  • Type (string) --

    [REQUIRED]

    The type of the flow. For descriptions of the available types, see Choose a flow type in the Amazon Connect Administrator Guide .

  • Description (string) -- The description of the flow.
  • Content (string) --

    [REQUIRED]

    The content of the flow.

  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'ContactFlowId': 'string',
    'ContactFlowArn': 'string'
}

Response Structure

  • (dict) --

    • ContactFlowId (string) --

      The identifier of the flow.

    • ContactFlowArn (string) --

      The Amazon Resource Name (ARN) of the flow.

Exceptions

create_contact_flow_module(**kwargs)

Creates a flow module for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.create_contact_flow_module(
    InstanceId='string',
    Name='string',
    Description='string',
    Content='string',
    Tags={
        'string': 'string'
    },
    ClientToken='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Name (string) --

    [REQUIRED]

    The name of the flow module.

  • Description (string) -- The description of the flow module.
  • Content (string) --

    [REQUIRED]

    The content of the flow module.

  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
  • ClientToken (string) --

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    This field is autopopulated if not provided.

Return type

dict

Returns

Response Syntax

{
    'Id': 'string',
    'Arn': 'string'
}

Response Structure

  • (dict) --

    • Id (string) --

      The identifier of the flow module.

    • Arn (string) --

      The Amazon Resource Name (ARN) of the flow module.

Exceptions

create_hours_of_operation(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Creates hours of operation.

See also: AWS API Documentation

Request Syntax

response = client.create_hours_of_operation(
    InstanceId='string',
    Name='string',
    Description='string',
    TimeZone='string',
    Config=[
        {
            'Day': 'SUNDAY'|'MONDAY'|'TUESDAY'|'WEDNESDAY'|'THURSDAY'|'FRIDAY'|'SATURDAY',
            'StartTime': {
                'Hours': 123,
                'Minutes': 123
            },
            'EndTime': {
                'Hours': 123,
                'Minutes': 123
            }
        },
    ],
    Tags={
        'string': 'string'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Name (string) --

    [REQUIRED]

    The name of the hours of operation.

  • Description (string) -- The description of the hours of operation.
  • TimeZone (string) --

    [REQUIRED]

    The time zone of the hours of operation.

  • Config (list) --

    [REQUIRED]

    Configuration information for the hours of operation: day, start time, and end time.

    • (dict) --

      Contains information about the hours of operation.

      • Day (string) -- [REQUIRED]

        The day that the hours of operation applies to.

      • StartTime (dict) -- [REQUIRED]

        The start time that your contact center opens.

        • Hours (integer) -- [REQUIRED]

          The hours.

        • Minutes (integer) -- [REQUIRED]

          The minutes.

      • EndTime (dict) -- [REQUIRED]

        The end time that your contact center closes.

        • Hours (integer) -- [REQUIRED]

          The hours.

        • Minutes (integer) -- [REQUIRED]

          The minutes.

  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'HoursOfOperationId': 'string',
    'HoursOfOperationArn': 'string'
}

Response Structure

  • (dict) --

    • HoursOfOperationId (string) --

      The identifier for the hours of operation.

    • HoursOfOperationArn (string) --

      The Amazon Resource Name (ARN) for the hours of operation.

Exceptions

create_instance(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Initiates an Amazon Connect instance with all the supported channels enabled. It does not attach any storage, such as Amazon Simple Storage Service (Amazon S3) or Amazon Kinesis. It also does not allow for any configurations on features, such as Contact Lens for Amazon Connect.

Amazon Connect enforces a limit on the total number of instances that you can create or delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account.

See also: AWS API Documentation

Request Syntax

response = client.create_instance(
    ClientToken='string',
    IdentityManagementType='SAML'|'CONNECT_MANAGED'|'EXISTING_DIRECTORY',
    InstanceAlias='string',
    DirectoryId='string',
    InboundCallsEnabled=True|False,
    OutboundCallsEnabled=True|False
)
Parameters
  • ClientToken (string) -- The idempotency token.
  • IdentityManagementType (string) --

    [REQUIRED]

    The type of identity management for your Amazon Connect users.

  • InstanceAlias (string) -- The name for your instance.
  • DirectoryId (string) -- The identifier for the directory.
  • InboundCallsEnabled (boolean) --

    [REQUIRED]

    Your contact center handles incoming contacts.

  • OutboundCallsEnabled (boolean) --

    [REQUIRED]

    Your contact center allows outbound calls.

Return type

dict

Returns

Response Syntax

{
    'Id': 'string',
    'Arn': 'string'
}

Response Structure

  • (dict) --

    • Id (string) --

      The identifier for the instance.

    • Arn (string) --

      The Amazon Resource Name (ARN) of the instance.

Exceptions

create_integration_association(**kwargs)

Creates an Amazon Web Services resource association with an Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.create_integration_association(
    InstanceId='string',
    IntegrationType='EVENT'|'VOICE_ID'|'PINPOINT_APP'|'WISDOM_ASSISTANT'|'WISDOM_KNOWLEDGE_BASE'|'CASES_DOMAIN',
    IntegrationArn='string',
    SourceApplicationUrl='string',
    SourceApplicationName='string',
    SourceType='SALESFORCE'|'ZENDESK',
    Tags={
        'string': 'string'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • IntegrationType (string) --

    [REQUIRED]

    The type of information to be ingested.

  • IntegrationArn (string) --

    [REQUIRED]

    The Amazon Resource Name (ARN) of the integration.

    Note

    When integrating with Amazon Pinpoint, the Amazon Connect and Amazon Pinpoint instances must be in the same account.

  • SourceApplicationUrl (string) -- The URL for the external application. This field is only required for the EVENT integration type.
  • SourceApplicationName (string) -- The name of the external application. This field is only required for the EVENT integration type.
  • SourceType (string) -- The type of the data source. This field is only required for the EVENT integration type.
  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'IntegrationAssociationId': 'string',
    'IntegrationAssociationArn': 'string'
}

Response Structure

  • (dict) --

    • IntegrationAssociationId (string) --

      The identifier for the integration association.

    • IntegrationAssociationArn (string) --

      The Amazon Resource Name (ARN) for the association.

Exceptions

create_queue(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Creates a new queue for the specified Amazon Connect instance.

Warning

If the number being used in the input is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the OutboundCallerIdNumberId value of the OutboundCallerConfig request body parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException .

See also: AWS API Documentation

Request Syntax

response = client.create_queue(
    InstanceId='string',
    Name='string',
    Description='string',
    OutboundCallerConfig={
        'OutboundCallerIdName': 'string',
        'OutboundCallerIdNumberId': 'string',
        'OutboundFlowId': 'string'
    },
    HoursOfOperationId='string',
    MaxContacts=123,
    QuickConnectIds=[
        'string',
    ],
    Tags={
        'string': 'string'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Name (string) --

    [REQUIRED]

    The name of the queue.

  • Description (string) -- The description of the queue.
  • OutboundCallerConfig (dict) --

    The outbound caller ID name, number, and outbound whisper flow.

    • OutboundCallerIdName (string) --

      The caller ID name.

    • OutboundCallerIdNumberId (string) --

      The caller ID number.

    • OutboundFlowId (string) --

      The outbound whisper flow to be used during an outbound call.

  • HoursOfOperationId (string) --

    [REQUIRED]

    The identifier for the hours of operation.

  • MaxContacts (integer) -- The maximum number of contacts that can be in the queue before it is considered full.
  • QuickConnectIds (list) --

    The quick connects available to agents who are working the queue.

    • (string) --
  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'QueueArn': 'string',
    'QueueId': 'string'
}

Response Structure

  • (dict) --

    • QueueArn (string) --

      The Amazon Resource Name (ARN) of the queue.

    • QueueId (string) --

      The identifier for the queue.

Exceptions

create_quick_connect(**kwargs)

Creates a quick connect for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.create_quick_connect(
    InstanceId='string',
    Name='string',
    Description='string',
    QuickConnectConfig={
        'QuickConnectType': 'USER'|'QUEUE'|'PHONE_NUMBER',
        'UserConfig': {
            'UserId': 'string',
            'ContactFlowId': 'string'
        },
        'QueueConfig': {
            'QueueId': 'string',
            'ContactFlowId': 'string'
        },
        'PhoneConfig': {
            'PhoneNumber': 'string'
        }
    },
    Tags={
        'string': 'string'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Name (string) --

    [REQUIRED]

    The name of the quick connect.

  • Description (string) -- The description of the quick connect.
  • QuickConnectConfig (dict) --

    [REQUIRED]

    Configuration settings for the quick connect.

    • QuickConnectType (string) -- [REQUIRED]

      The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).

    • UserConfig (dict) --

      The user configuration. This is required only if QuickConnectType is USER.

      • UserId (string) -- [REQUIRED]

        The identifier of the user.

      • ContactFlowId (string) -- [REQUIRED]

        The identifier of the flow.

    • QueueConfig (dict) --

      The queue configuration. This is required only if QuickConnectType is QUEUE.

      • QueueId (string) -- [REQUIRED]

        The identifier for the queue.

      • ContactFlowId (string) -- [REQUIRED]

        The identifier of the flow.

    • PhoneConfig (dict) --

      The phone configuration. This is required only if QuickConnectType is PHONE_NUMBER.

      • PhoneNumber (string) -- [REQUIRED]

        The phone number in E.164 format.

  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'QuickConnectARN': 'string',
    'QuickConnectId': 'string'
}

Response Structure

  • (dict) --

    • QuickConnectARN (string) --

      The Amazon Resource Name (ARN) for the quick connect.

    • QuickConnectId (string) --

      The identifier for the quick connect.

Exceptions

create_routing_profile(**kwargs)

Creates a new routing profile.

See also: AWS API Documentation

Request Syntax

response = client.create_routing_profile(
    InstanceId='string',
    Name='string',
    Description='string',
    DefaultOutboundQueueId='string',
    QueueConfigs=[
        {
            'QueueReference': {
                'QueueId': 'string',
                'Channel': 'VOICE'|'CHAT'|'TASK'
            },
            'Priority': 123,
            'Delay': 123
        },
    ],
    MediaConcurrencies=[
        {
            'Channel': 'VOICE'|'CHAT'|'TASK',
            'Concurrency': 123
        },
    ],
    Tags={
        'string': 'string'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Name (string) --

    [REQUIRED]

    The name of the routing profile. Must not be more than 127 characters.

  • Description (string) --

    [REQUIRED]

    Description of the routing profile. Must not be more than 250 characters.

  • DefaultOutboundQueueId (string) --

    [REQUIRED]

    The default outbound queue for the routing profile.

  • QueueConfigs (list) --

    The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.

    • (dict) --

      Contains information about the queue and channel for which priority and delay can be set.

      • QueueReference (dict) -- [REQUIRED]

        Contains information about a queue resource.

        • QueueId (string) -- [REQUIRED]

          The identifier for the queue.

        • Channel (string) -- [REQUIRED]

          The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

      • Priority (integer) -- [REQUIRED]

        The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.

      • Delay (integer) -- [REQUIRED]

        The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .

  • MediaConcurrencies (list) --

    [REQUIRED]

    The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.

    • (dict) --

      Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

      • Channel (string) -- [REQUIRED]

        The channels that agents can handle in the Contact Control Panel (CCP).

      • Concurrency (integer) -- [REQUIRED]

        The number of contacts an agent can have on a channel simultaneously.

        Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

        Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

        Valid Range for TASK : Minimum value of 1. Maximum value of 10.

  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'RoutingProfileArn': 'string',
    'RoutingProfileId': 'string'
}

Response Structure

  • (dict) --

    • RoutingProfileArn (string) --

      The Amazon Resource Name (ARN) of the routing profile.

    • RoutingProfileId (string) --

      The identifier of the routing profile.

Exceptions

create_rule(**kwargs)

Creates a rule for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.create_rule(
    InstanceId='string',
    Name='string',
    TriggerEventSource={
        'EventSourceName': 'OnPostCallAnalysisAvailable'|'OnRealTimeCallAnalysisAvailable'|'OnPostChatAnalysisAvailable'|'OnZendeskTicketCreate'|'OnZendeskTicketStatusUpdate'|'OnSalesforceCaseCreate',
        'IntegrationAssociationId': 'string'
    },
    Function='string',
    Actions=[
        {
            'ActionType': 'CREATE_TASK'|'ASSIGN_CONTACT_CATEGORY'|'GENERATE_EVENTBRIDGE_EVENT'|'SEND_NOTIFICATION',
            'TaskAction': {
                'Name': 'string',
                'Description': 'string',
                'ContactFlowId': 'string',
                'References': {
                    'string': {
                        'Value': 'string',
                        'Type': 'URL'|'ATTACHMENT'|'NUMBER'|'STRING'|'DATE'|'EMAIL'
                    }
                }
            },
            'EventBridgeAction': {
                'Name': 'string'
            },
            'AssignContactCategoryAction': {}
            ,
            'SendNotificationAction': {
                'DeliveryMethod': 'EMAIL',
                'Subject': 'string',
                'Content': 'string',
                'ContentType': 'PLAIN_TEXT',
                'Recipient': {
                    'UserTags': {
                        'string': 'string'
                    },
                    'UserIds': [
                        'string',
                    ]
                }
            }
        },
    ],
    PublishStatus='DRAFT'|'PUBLISHED',
    ClientToken='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Name (string) --

    [REQUIRED]

    A unique name for the rule.

  • TriggerEventSource (dict) --

    [REQUIRED]

    The event source to trigger the rule.

    • EventSourceName (string) -- [REQUIRED]

      The name of the event source.

    • IntegrationAssociationId (string) --

      The identifier for the integration association.

  • Function (string) --

    [REQUIRED]

    The conditions of the rule.

  • Actions (list) --

    [REQUIRED]

    A list of actions to be run when the rule is triggered.

    • (dict) --

      Information about the action to be performed when a rule is triggered.

      • ActionType (string) -- [REQUIRED]

        The type of action that creates a rule.

      • TaskAction (dict) --

        Information about the task action. This field is required if TriggerEventSource is one of the following values: OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

        • Name (string) -- [REQUIRED]

          The name. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

        • Description (string) --

          The description. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

        • ContactFlowId (string) -- [REQUIRED]

          The identifier of the flow.

        • References (dict) --

          Information about the reference when the referenceType is URL . Otherwise, null. (Supports variable injection in the Value field.)

          • (string) --
            • (dict) --

              Well-formed data on a contact, used by agents to complete a contact request. You can have up to 4,096 UTF-8 bytes across all references for a contact.

              • Value (string) -- [REQUIRED]

                A valid value for the reference. For example, for a URL reference, a formatted URL that is displayed to an agent in the Contact Control Panel (CCP).

              • Type (string) -- [REQUIRED]

                The type of the reference. DATE must be of type Epoch timestamp.

      • EventBridgeAction (dict) --

        Information about the EventBridge action.

        • Name (string) -- [REQUIRED]

          The name.

      • AssignContactCategoryAction (dict) --

        Information about the contact category action.

      • SendNotificationAction (dict) --

        Information about the send notification action.

        • DeliveryMethod (string) -- [REQUIRED]

          Notification delivery method.

        • Subject (string) --

          The subject of the email if the delivery method is EMAIL . Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

        • Content (string) -- [REQUIRED]

          Notification content. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

        • ContentType (string) -- [REQUIRED]

          Content type format.

        • Recipient (dict) -- [REQUIRED]

          Notification recipient.

          • UserTags (dict) --

            The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }. Amazon Connect users with the specified tags will be notified.

            • (string) --
              • (string) --
          • UserIds (list) --

            A list of user IDs.

            • (string) --
  • PublishStatus (string) --

    [REQUIRED]

    The publish status of the rule.

  • ClientToken (string) --

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    This field is autopopulated if not provided.

Return type

dict

Returns

Response Syntax

{
    'RuleArn': 'string',
    'RuleId': 'string'
}

Response Structure

  • (dict) --

    • RuleArn (string) --

      The Amazon Resource Name (ARN) of the rule.

    • RuleId (string) --

      A unique identifier for the rule.

Exceptions

create_security_profile(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Creates a security profile.

See also: AWS API Documentation

Request Syntax

response = client.create_security_profile(
    SecurityProfileName='string',
    Description='string',
    Permissions=[
        'string',
    ],
    InstanceId='string',
    Tags={
        'string': 'string'
    },
    AllowedAccessControlTags={
        'string': 'string'
    },
    TagRestrictedResources=[
        'string',
    ]
)
Parameters
  • SecurityProfileName (string) --

    [REQUIRED]

    The name of the security profile.

  • Description (string) -- The description of the security profile.
  • Permissions (list) --

    Permissions assigned to the security profile. For a list of valid permissions, see List of security profile permissions.

    • (string) --
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
  • AllowedAccessControlTags (dict) --

    The list of tags that a security profile uses to restrict access to resources in Amazon Connect.

    • (string) --
      • (string) --
  • TagRestrictedResources (list) --

    The list of resources that a security profile applies tag restrictions to in Amazon Connect.

    • (string) --
Return type

dict

Returns

Response Syntax

{
    'SecurityProfileId': 'string',
    'SecurityProfileArn': 'string'
}

Response Structure

  • (dict) --

    • SecurityProfileId (string) --

      The identifier for the security profle.

    • SecurityProfileArn (string) --

      The Amazon Resource Name (ARN) for the security profile.

Exceptions

create_task_template(**kwargs)

Creates a new task template in the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.create_task_template(
    InstanceId='string',
    Name='string',
    Description='string',
    ContactFlowId='string',
    Constraints={
        'RequiredFields': [
            {
                'Id': {
                    'Name': 'string'
                }
            },
        ],
        'ReadOnlyFields': [
            {
                'Id': {
                    'Name': 'string'
                }
            },
        ],
        'InvisibleFields': [
            {
                'Id': {
                    'Name': 'string'
                }
            },
        ]
    },
    Defaults={
        'DefaultFieldValues': [
            {
                'Id': {
                    'Name': 'string'
                },
                'DefaultValue': 'string'
            },
        ]
    },
    Status='ACTIVE'|'INACTIVE',
    Fields=[
        {
            'Id': {
                'Name': 'string'
            },
            'Description': 'string',
            'Type': 'NAME'|'DESCRIPTION'|'SCHEDULED_TIME'|'QUICK_CONNECT'|'URL'|'NUMBER'|'TEXT'|'TEXT_AREA'|'DATE_TIME'|'BOOLEAN'|'SINGLE_SELECT'|'EMAIL',
            'SingleSelectOptions': [
                'string',
            ]
        },
    ],
    ClientToken='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Name (string) --

    [REQUIRED]

    The name of the task template.

  • Description (string) -- The description of the task template.
  • ContactFlowId (string) -- The identifier of the flow that runs by default when a task is created by referencing this template.
  • Constraints (dict) --

    Constraints that are applicable to the fields listed.

    • RequiredFields (list) --

      Lists the fields that are required to be filled by agents.

      • (dict) --

        Information about a required field.

        • Id (dict) --

          The unique identifier for the field.

          • Name (string) --

            The name of the task template field.

    • ReadOnlyFields (list) --

      Lists the fields that are read-only to agents, and cannot be edited.

      • (dict) --

        Indicates a field that is read-only to an agent.

        • Id (dict) --

          Identifier of the read-only field.

          • Name (string) --

            The name of the task template field.

    • InvisibleFields (list) --

      Lists the fields that are invisible to agents.

      • (dict) --

        A field that is invisible to an agent.

        • Id (dict) --

          Identifier of the invisible field.

          • Name (string) --

            The name of the task template field.

  • Defaults (dict) --

    The default values for fields when a task is created by referencing this template.

    • DefaultFieldValues (list) --

      Default value for the field.

      • (dict) --

        Describes a default field and its corresponding value.

        • Id (dict) --

          Identifier of a field.

          • Name (string) --

            The name of the task template field.

        • DefaultValue (string) --

          Default value for the field.

  • Status (string) -- Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can only be created from ACTIVE templates. If a template is marked as INACTIVE , then a task that refers to this template cannot be created.
  • Fields (list) --

    [REQUIRED]

    Fields that are part of the template.

    • (dict) --

      Describes a single task template field.

      • Id (dict) -- [REQUIRED]

        The unique identifier for the field.

        • Name (string) --

          The name of the task template field.

      • Description (string) --

        The description of the field.

      • Type (string) --

        Indicates the type of field.

      • SingleSelectOptions (list) --

        A list of options for a single select field.

        • (string) --
  • ClientToken (string) --

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    This field is autopopulated if not provided.

Return type

dict

Returns

Response Syntax

{
    'Id': 'string',
    'Arn': 'string'
}

Response Structure

  • (dict) --

    • Id (string) --

      The identifier of the task template resource.

    • Arn (string) --

      The Amazon Resource Name (ARN) for the task template resource.

Exceptions

create_traffic_distribution_group(**kwargs)

Creates a traffic distribution group given an Amazon Connect instance that has been replicated.

For more information about creating traffic distribution groups, see Set up traffic distribution groups in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.create_traffic_distribution_group(
    Name='string',
    Description='string',
    InstanceId='string',
    ClientToken='string',
    Tags={
        'string': 'string'
    }
)
Parameters
  • Name (string) --

    [REQUIRED]

    The name for the traffic distribution group.

  • Description (string) -- A description for the traffic distribution group.
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance that has been replicated. You can find the instanceId in the ARN of the instance.

  • ClientToken (string) --

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    This field is autopopulated if not provided.

  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'Id': 'string',
    'Arn': 'string'
}

Response Structure

  • (dict) --

    • Id (string) --

      The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.

    • Arn (string) --

      The Amazon Resource Name (ARN) of the traffic distribution group.

Exceptions

create_use_case(**kwargs)

Creates a use case for an integration association.

See also: AWS API Documentation

Request Syntax

response = client.create_use_case(
    InstanceId='string',
    IntegrationAssociationId='string',
    UseCaseType='RULES_EVALUATION'|'CONNECT_CAMPAIGNS',
    Tags={
        'string': 'string'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • IntegrationAssociationId (string) --

    [REQUIRED]

    The identifier for the integration association.

  • UseCaseType (string) --

    [REQUIRED]

    The type of use case to associate to the integration association. Each integration association can have only one of each use case type.

  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'UseCaseId': 'string',
    'UseCaseArn': 'string'
}

Response Structure

  • (dict) --

    • UseCaseId (string) --

      The identifier of the use case.

    • UseCaseArn (string) --

      The Amazon Resource Name (ARN) for the use case.

Exceptions

create_user(**kwargs)

Creates a user account for the specified Amazon Connect instance.

For information about how to create user accounts using the Amazon Connect console, see Add Users in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.create_user(
    Username='string',
    Password='string',
    IdentityInfo={
        'FirstName': 'string',
        'LastName': 'string',
        'Email': 'string',
        'SecondaryEmail': 'string',
        'Mobile': 'string'
    },
    PhoneConfig={
        'PhoneType': 'SOFT_PHONE'|'DESK_PHONE',
        'AutoAccept': True|False,
        'AfterContactWorkTimeLimit': 123,
        'DeskPhoneNumber': 'string'
    },
    DirectoryUserId='string',
    SecurityProfileIds=[
        'string',
    ],
    RoutingProfileId='string',
    HierarchyGroupId='string',
    InstanceId='string',
    Tags={
        'string': 'string'
    }
)
Parameters
  • Username (string) --

    [REQUIRED]

    The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.@]+.

  • Password (string) -- The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.
  • IdentityInfo (dict) --

    The information about the identity of the user.

    • FirstName (string) --

      The first name. This is required if you are using Amazon Connect or SAML for identity management.

    • LastName (string) --

      The last name. This is required if you are using Amazon Connect or SAML for identity management.

    • Email (string) --

      The email address. If you are using SAML for identity management and include this parameter, an error is returned.

    • SecondaryEmail (string) --

      The user's secondary email address. If you provide a secondary email, the user receives email notifications - other than password reset notifications - to this email address instead of to their primary email address.

      Pattern: (?=^.{0,265}$)[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,63}

    • Mobile (string) --

      The user's mobile number.

  • PhoneConfig (dict) --

    [REQUIRED]

    The phone settings for the user.

    • PhoneType (string) -- [REQUIRED]

      The phone type.

    • AutoAccept (boolean) --

      The Auto accept setting.

    • AfterContactWorkTimeLimit (integer) --

      The After Call Work (ACW) timeout setting, in seconds.

      Note

      When returned by a SearchUsers call, AfterContactWorkTimeLimit is returned in milliseconds.

    • DeskPhoneNumber (string) --

      The phone number for the user's desk phone.

  • DirectoryUserId (string) --

    The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.

    This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.

  • SecurityProfileIds (list) --

    [REQUIRED]

    The identifier of the security profile for the user.

    • (string) --
  • RoutingProfileId (string) --

    [REQUIRED]

    The identifier of the routing profile for the user.

  • HierarchyGroupId (string) -- The identifier of the hierarchy group for the user.
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'UserId': 'string',
    'UserArn': 'string'
}

Response Structure

  • (dict) --

    • UserId (string) --

      The identifier of the user account.

    • UserArn (string) --

      The Amazon Resource Name (ARN) of the user account.

Exceptions

create_user_hierarchy_group(**kwargs)

Creates a new user hierarchy group.

See also: AWS API Documentation

Request Syntax

response = client.create_user_hierarchy_group(
    Name='string',
    ParentGroupId='string',
    InstanceId='string',
    Tags={
        'string': 'string'
    }
)
Parameters
  • Name (string) --

    [REQUIRED]

    The name of the user hierarchy group. Must not be more than 100 characters.

  • ParentGroupId (string) -- The identifier for the parent hierarchy group. The user hierarchy is created at level one if the parent group ID is null.
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'HierarchyGroupId': 'string',
    'HierarchyGroupArn': 'string'
}

Response Structure

  • (dict) --

    • HierarchyGroupId (string) --

      The identifier of the hierarchy group.

    • HierarchyGroupArn (string) --

      The Amazon Resource Name (ARN) of the hierarchy group.

Exceptions

create_vocabulary(**kwargs)

Creates a custom vocabulary associated with your Amazon Connect instance. You can set a custom vocabulary to be your default vocabulary for a given language. Contact Lens for Amazon Connect uses the default vocabulary in post-call and real-time contact analysis sessions for that language.

See also: AWS API Documentation

Request Syntax

response = client.create_vocabulary(
    ClientToken='string',
    InstanceId='string',
    VocabularyName='string',
    LanguageCode='ar-AE'|'de-CH'|'de-DE'|'en-AB'|'en-AU'|'en-GB'|'en-IE'|'en-IN'|'en-US'|'en-WL'|'es-ES'|'es-US'|'fr-CA'|'fr-FR'|'hi-IN'|'it-IT'|'ja-JP'|'ko-KR'|'pt-BR'|'pt-PT'|'zh-CN',
    Content='string',
    Tags={
        'string': 'string'
    }
)
Parameters
  • ClientToken (string) --

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs. If a create request is received more than once with same client token, subsequent requests return the previous response without creating a vocabulary again.

    This field is autopopulated if not provided.

  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • VocabularyName (string) --

    [REQUIRED]

    A unique name of the custom vocabulary.

  • LanguageCode (string) --

    [REQUIRED]

    The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?

  • Content (string) --

    [REQUIRED]

    The content of the custom vocabulary in plain-text format with a table of values. Each row in the table represents a word or a phrase, described with Phrase , IPA , SoundsLike , and DisplayAs fields. Separate the fields with TAB characters. The size limit is 50KB. For more information, see Create a custom vocabulary using a table.

  • Tags (dict) --

    The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

    • (string) --
      • (string) --
Return type

dict

Returns

Response Syntax

{
    'VocabularyArn': 'string',
    'VocabularyId': 'string',
    'State': 'CREATION_IN_PROGRESS'|'ACTIVE'|'CREATION_FAILED'|'DELETE_IN_PROGRESS'
}

Response Structure

  • (dict) --

    • VocabularyArn (string) --

      The Amazon Resource Name (ARN) of the custom vocabulary.

    • VocabularyId (string) --

      The identifier of the custom vocabulary.

    • State (string) --

      The current state of the custom vocabulary.

Exceptions

delete_contact_flow(**kwargs)

Deletes a flow for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.delete_contact_flow(
    InstanceId='string',
    ContactFlowId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ContactFlowId (string) --

    [REQUIRED]

    The identifier of the flow.

Returns

None

Exceptions

delete_contact_flow_module(**kwargs)

Deletes the specified flow module.

See also: AWS API Documentation

Request Syntax

response = client.delete_contact_flow_module(
    InstanceId='string',
    ContactFlowModuleId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ContactFlowModuleId (string) --

    [REQUIRED]

    The identifier of the flow module.

Return type

dict

Returns

Response Syntax

{}

Response Structure

  • (dict) --

Exceptions

delete_hours_of_operation(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Deletes an hours of operation.

See also: AWS API Documentation

Request Syntax

response = client.delete_hours_of_operation(
    InstanceId='string',
    HoursOfOperationId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • HoursOfOperationId (string) --

    [REQUIRED]

    The identifier for the hours of operation.

Returns

None

Exceptions

delete_instance(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Deletes the Amazon Connect instance.

Amazon Connect enforces a limit on the total number of instances that you can create or delete in 30 days. If you exceed this limit, you will get an error message indicating there has been an excessive number of attempts at creating or deleting instances. You must wait 30 days before you can restart creating and deleting instances in your account.

See also: AWS API Documentation

Request Syntax

response = client.delete_instance(
    InstanceId='string'
)
Parameters
InstanceId (string) --

[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Returns
None

Exceptions

delete_integration_association(**kwargs)

Deletes an Amazon Web Services resource association from an Amazon Connect instance. The association must not have any use cases associated with it.

See also: AWS API Documentation

Request Syntax

response = client.delete_integration_association(
    InstanceId='string',
    IntegrationAssociationId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • IntegrationAssociationId (string) --

    [REQUIRED]

    The identifier for the integration association.

Returns

None

Exceptions

delete_quick_connect(**kwargs)

Deletes a quick connect.

See also: AWS API Documentation

Request Syntax

response = client.delete_quick_connect(
    InstanceId='string',
    QuickConnectId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • QuickConnectId (string) --

    [REQUIRED]

    The identifier for the quick connect.

Returns

None

Exceptions

delete_rule(**kwargs)

Deletes a rule for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.delete_rule(
    InstanceId='string',
    RuleId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • RuleId (string) --

    [REQUIRED]

    A unique identifier for the rule.

Returns

None

Exceptions

delete_security_profile(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Deletes a security profile.

See also: AWS API Documentation

Request Syntax

response = client.delete_security_profile(
    InstanceId='string',
    SecurityProfileId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • SecurityProfileId (string) --

    [REQUIRED]

    The identifier for the security profle.

Returns

None

Exceptions

delete_task_template(**kwargs)

Deletes the task template.

See also: AWS API Documentation

Request Syntax

response = client.delete_task_template(
    InstanceId='string',
    TaskTemplateId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • TaskTemplateId (string) --

    [REQUIRED]

    A unique identifier for the task template.

Return type

dict

Returns

Response Syntax

{}

Response Structure

  • (dict) --

Exceptions

delete_traffic_distribution_group(**kwargs)

Deletes a traffic distribution group. This API can be called only in the Region where the traffic distribution group is created.

For more information about deleting traffic distribution groups, see Delete traffic distribution groups in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.delete_traffic_distribution_group(
    TrafficDistributionGroupId='string'
)
Parameters
TrafficDistributionGroupId (string) --

[REQUIRED]

The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.

Return type
dict
Returns
Response Syntax
{}

Response Structure

  • (dict) --

Exceptions

delete_use_case(**kwargs)

Deletes a use case from an integration association.

See also: AWS API Documentation

Request Syntax

response = client.delete_use_case(
    InstanceId='string',
    IntegrationAssociationId='string',
    UseCaseId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • IntegrationAssociationId (string) --

    [REQUIRED]

    The identifier for the integration association.

  • UseCaseId (string) --

    [REQUIRED]

    The identifier for the use case.

Returns

None

Exceptions

delete_user(**kwargs)

Deletes a user account from the specified Amazon Connect instance.

For information about what happens to a user's data when their account is deleted, see Delete Users from Your Amazon Connect Instance in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.delete_user(
    InstanceId='string',
    UserId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • UserId (string) --

    [REQUIRED]

    The identifier of the user.

Returns

None

Exceptions

delete_user_hierarchy_group(**kwargs)

Deletes an existing user hierarchy group. It must not be associated with any agents or have any active child groups.

See also: AWS API Documentation

Request Syntax

response = client.delete_user_hierarchy_group(
    HierarchyGroupId='string',
    InstanceId='string'
)
Parameters
  • HierarchyGroupId (string) --

    [REQUIRED]

    The identifier of the hierarchy group.

  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Returns

None

Exceptions

delete_vocabulary(**kwargs)

Deletes the vocabulary that has the given identifier.

See also: AWS API Documentation

Request Syntax

response = client.delete_vocabulary(
    InstanceId='string',
    VocabularyId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • VocabularyId (string) --

    [REQUIRED]

    The identifier of the custom vocabulary.

Return type

dict

Returns

Response Syntax

{
    'VocabularyArn': 'string',
    'VocabularyId': 'string',
    'State': 'CREATION_IN_PROGRESS'|'ACTIVE'|'CREATION_FAILED'|'DELETE_IN_PROGRESS'
}

Response Structure

  • (dict) --

    • VocabularyArn (string) --

      The Amazon Resource Name (ARN) of the custom vocabulary.

    • VocabularyId (string) --

      The identifier of the custom vocabulary.

    • State (string) --

      The current state of the custom vocabulary.

Exceptions

describe_agent_status(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Describes an agent status.

See also: AWS API Documentation

Request Syntax

response = client.describe_agent_status(
    InstanceId='string',
    AgentStatusId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • AgentStatusId (string) --

    [REQUIRED]

    The identifier for the agent status.

Return type

dict

Returns

Response Syntax

{
    'AgentStatus': {
        'AgentStatusARN': 'string',
        'AgentStatusId': 'string',
        'Name': 'string',
        'Description': 'string',
        'Type': 'ROUTABLE'|'CUSTOM'|'OFFLINE',
        'DisplayOrder': 123,
        'State': 'ENABLED'|'DISABLED',
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • AgentStatus (dict) --

      The agent status.

      • AgentStatusARN (string) --

        The Amazon Resource Name (ARN) of the agent status.

      • AgentStatusId (string) --

        The identifier of the agent status.

      • Name (string) --

        The name of the agent status.

      • Description (string) --

        The description of the agent status.

      • Type (string) --

        The type of agent status.

      • DisplayOrder (integer) --

        The display order of the agent status.

      • State (string) --

        The state of the agent status.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --

Exceptions

describe_contact(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Describes the specified contact.

Warning

Contact information remains available in Amazon Connect for 24 months, and then it is deleted.

Only data from November 12, 2021, and later is returned by this API.

See also: AWS API Documentation

Request Syntax

response = client.describe_contact(
    InstanceId='string',
    ContactId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ContactId (string) --

    [REQUIRED]

    The identifier of the contact.

Return type

dict

Returns

Response Syntax

{
    'Contact': {
        'Arn': 'string',
        'Id': 'string',
        'InitialContactId': 'string',
        'PreviousContactId': 'string',
        'InitiationMethod': 'INBOUND'|'OUTBOUND'|'TRANSFER'|'QUEUE_TRANSFER'|'CALLBACK'|'API',
        'Name': 'string',
        'Description': 'string',
        'Channel': 'VOICE'|'CHAT'|'TASK',
        'QueueInfo': {
            'Id': 'string',
            'EnqueueTimestamp': datetime(2015, 1, 1)
        },
        'AgentInfo': {
            'Id': 'string',
            'ConnectedToAgentTimestamp': datetime(2015, 1, 1)
        },
        'InitiationTimestamp': datetime(2015, 1, 1),
        'DisconnectTimestamp': datetime(2015, 1, 1),
        'LastUpdateTimestamp': datetime(2015, 1, 1),
        'ScheduledTimestamp': datetime(2015, 1, 1)
    }
}

Response Structure

  • (dict) --

    • Contact (dict) --

      Information about the contact.

      • Arn (string) --

        The Amazon Resource Name (ARN) for the contact.

      • Id (string) --

        The identifier for the contact.

      • InitialContactId (string) --

        If this contact is related to other contacts, this is the ID of the initial contact.

      • PreviousContactId (string) --

        If this contact is not the first contact, this is the ID of the previous contact.

      • InitiationMethod (string) --

        Indicates how the contact was initiated.

      • Name (string) --

        The name of the contact.

      • Description (string) --

        The description of the contact.

      • Channel (string) --

        How the contact reached your contact center.

      • QueueInfo (dict) --

        If this contact was queued, this contains information about the queue.

        • Id (string) --

          The unique identifier for the queue.

        • EnqueueTimestamp (datetime) --

          The timestamp when the contact was added to the queue.

      • AgentInfo (dict) --

        Information about the agent who accepted the contact.

        • Id (string) --

          The identifier of the agent who accepted the contact.

        • ConnectedToAgentTimestamp (datetime) --

          The timestamp when the contact was connected to the agent.

      • InitiationTimestamp (datetime) --

        The date and time this contact was initiated, in UTC time. For INBOUND , this is when the contact arrived. For OUTBOUND , this is when the agent began dialing. For CALLBACK , this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER , this is when the transfer was initiated. For API , this is when the request arrived.

      • DisconnectTimestamp (datetime) --

        The timestamp when the customer endpoint disconnected from Amazon Connect.

      • LastUpdateTimestamp (datetime) --

        The timestamp when contact was last updated.

      • ScheduledTimestamp (datetime) --

        The timestamp, in Unix epoch time format, at which to start running the inbound flow.

Exceptions

describe_contact_flow(**kwargs)

Describes the specified flow.

You can also create and update flows using the Amazon Connect Flow language.

See also: AWS API Documentation

Request Syntax

response = client.describe_contact_flow(
    InstanceId='string',
    ContactFlowId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance.

  • ContactFlowId (string) --

    [REQUIRED]

    The identifier of the flow.

Return type

dict

Returns

Response Syntax

{
    'ContactFlow': {
        'Arn': 'string',
        'Id': 'string',
        'Name': 'string',
        'Type': 'CONTACT_FLOW'|'CUSTOMER_QUEUE'|'CUSTOMER_HOLD'|'CUSTOMER_WHISPER'|'AGENT_HOLD'|'AGENT_WHISPER'|'OUTBOUND_WHISPER'|'AGENT_TRANSFER'|'QUEUE_TRANSFER',
        'State': 'ACTIVE'|'ARCHIVED',
        'Description': 'string',
        'Content': 'string',
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • ContactFlow (dict) --

      Information about the flow.

      • Arn (string) --

        The Amazon Resource Name (ARN) of the flow.

      • Id (string) --

        The identifier of the flow.

      • Name (string) --

        The name of the flow.

      • Type (string) --

        The type of the flow. For descriptions of the available types, see Choose a flow type in the Amazon Connect Administrator Guide .

      • State (string) --

        The type of flow.

      • Description (string) --

        The description of the flow.

      • Content (string) --

        The content of the flow.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --

Exceptions

describe_contact_flow_module(**kwargs)

Describes the specified flow module.

See also: AWS API Documentation

Request Syntax

response = client.describe_contact_flow_module(
    InstanceId='string',
    ContactFlowModuleId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ContactFlowModuleId (string) --

    [REQUIRED]

    The identifier of the flow module.

Return type

dict

Returns

Response Syntax

{
    'ContactFlowModule': {
        'Arn': 'string',
        'Id': 'string',
        'Name': 'string',
        'Content': 'string',
        'Description': 'string',
        'State': 'ACTIVE'|'ARCHIVED',
        'Status': 'PUBLISHED'|'SAVED',
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • ContactFlowModule (dict) --

      Information about the flow module.

      • Arn (string) --

        The Amazon Resource Name (ARN).

      • Id (string) --

        The identifier of the flow module.

      • Name (string) --

        The name of the flow module.

      • Content (string) --

        The content of the flow module.

      • Description (string) --

        The description of the flow module.

      • State (string) --

        The type of flow module.

      • Status (string) --

        The status of the flow module.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --

Exceptions

describe_hours_of_operation(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Describes the hours of operation.

See also: AWS API Documentation

Request Syntax

response = client.describe_hours_of_operation(
    InstanceId='string',
    HoursOfOperationId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • HoursOfOperationId (string) --

    [REQUIRED]

    The identifier for the hours of operation.

Return type

dict

Returns

Response Syntax

{
    'HoursOfOperation': {
        'HoursOfOperationId': 'string',
        'HoursOfOperationArn': 'string',
        'Name': 'string',
        'Description': 'string',
        'TimeZone': 'string',
        'Config': [
            {
                'Day': 'SUNDAY'|'MONDAY'|'TUESDAY'|'WEDNESDAY'|'THURSDAY'|'FRIDAY'|'SATURDAY',
                'StartTime': {
                    'Hours': 123,
                    'Minutes': 123
                },
                'EndTime': {
                    'Hours': 123,
                    'Minutes': 123
                }
            },
        ],
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • HoursOfOperation (dict) --

      The hours of operation.

      • HoursOfOperationId (string) --

        The identifier for the hours of operation.

      • HoursOfOperationArn (string) --

        The Amazon Resource Name (ARN) for the hours of operation.

      • Name (string) --

        The name for the hours of operation.

      • Description (string) --

        The description for the hours of operation.

      • TimeZone (string) --

        The time zone for the hours of operation.

      • Config (list) --

        Configuration information for the hours of operation.

        • (dict) --

          Contains information about the hours of operation.

          • Day (string) --

            The day that the hours of operation applies to.

          • StartTime (dict) --

            The start time that your contact center opens.

            • Hours (integer) --

              The hours.

            • Minutes (integer) --

              The minutes.

          • EndTime (dict) --

            The end time that your contact center closes.

            • Hours (integer) --

              The hours.

            • Minutes (integer) --

              The minutes.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --

Exceptions

describe_instance(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Returns the current state of the specified instance identifier. It tracks the instance while it is being created and returns an error status, if applicable.

If an instance is not created successfully, the instance status reason field returns details relevant to the reason. The instance in a failed state is returned only for 24 hours after the CreateInstance API was invoked.

See also: AWS API Documentation

Request Syntax

response = client.describe_instance(
    InstanceId='string'
)
Parameters
InstanceId (string) --

[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Return type
dict
Returns
Response Syntax
{
    'Instance': {
        'Id': 'string',
        'Arn': 'string',
        'IdentityManagementType': 'SAML'|'CONNECT_MANAGED'|'EXISTING_DIRECTORY',
        'InstanceAlias': 'string',
        'CreatedTime': datetime(2015, 1, 1),
        'ServiceRole': 'string',
        'InstanceStatus': 'CREATION_IN_PROGRESS'|'ACTIVE'|'CREATION_FAILED',
        'StatusReason': {
            'Message': 'string'
        },
        'InboundCallsEnabled': True|False,
        'OutboundCallsEnabled': True|False
    }
}

Response Structure

  • (dict) --
    • Instance (dict) --

      The name of the instance.

      • Id (string) --

        The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

      • Arn (string) --

        The Amazon Resource Name (ARN) of the instance.

      • IdentityManagementType (string) --

        The identity management type.

      • InstanceAlias (string) --

        The alias of instance.

      • CreatedTime (datetime) --

        When the instance was created.

      • ServiceRole (string) --

        The service role of the instance.

      • InstanceStatus (string) --

        The state of the instance.

      • StatusReason (dict) --

        Relevant details why the instance was not successfully created.

        • Message (string) --

          The message.

      • InboundCallsEnabled (boolean) --

        Whether inbound calls are enabled.

      • OutboundCallsEnabled (boolean) --

        Whether outbound calls are enabled.

Exceptions

describe_instance_attribute(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Describes the specified instance attribute.

See also: AWS API Documentation

Request Syntax

response = client.describe_instance_attribute(
    InstanceId='string',
    AttributeType='INBOUND_CALLS'|'OUTBOUND_CALLS'|'CONTACTFLOW_LOGS'|'CONTACT_LENS'|'AUTO_RESOLVE_BEST_VOICES'|'USE_CUSTOM_TTS_VOICES'|'EARLY_MEDIA'|'MULTI_PARTY_CONFERENCE'|'HIGH_VOLUME_OUTBOUND'|'ENHANCED_CONTACT_MONITORING'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • AttributeType (string) --

    [REQUIRED]

    The type of attribute.

Return type

dict

Returns

Response Syntax

{
    'Attribute': {
        'AttributeType': 'INBOUND_CALLS'|'OUTBOUND_CALLS'|'CONTACTFLOW_LOGS'|'CONTACT_LENS'|'AUTO_RESOLVE_BEST_VOICES'|'USE_CUSTOM_TTS_VOICES'|'EARLY_MEDIA'|'MULTI_PARTY_CONFERENCE'|'HIGH_VOLUME_OUTBOUND'|'ENHANCED_CONTACT_MONITORING',
        'Value': 'string'
    }
}

Response Structure

  • (dict) --

    • Attribute (dict) --

      The type of attribute.

      • AttributeType (string) --

        The type of attribute.

      • Value (string) --

        The value of the attribute.

Exceptions

describe_instance_storage_config(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Retrieves the current storage configurations for the specified resource type, association ID, and instance ID.

See also: AWS API Documentation

Request Syntax

response = client.describe_instance_storage_config(
    InstanceId='string',
    AssociationId='string',
    ResourceType='CHAT_TRANSCRIPTS'|'CALL_RECORDINGS'|'SCHEDULED_REPORTS'|'MEDIA_STREAMS'|'CONTACT_TRACE_RECORDS'|'AGENT_EVENTS'|'REAL_TIME_CONTACT_ANALYSIS_SEGMENTS'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • AssociationId (string) --

    [REQUIRED]

    The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.

  • ResourceType (string) --

    [REQUIRED]

    A valid resource type.

Return type

dict

Returns

Response Syntax

{
    'StorageConfig': {
        'AssociationId': 'string',
        'StorageType': 'S3'|'KINESIS_VIDEO_STREAM'|'KINESIS_STREAM'|'KINESIS_FIREHOSE',
        'S3Config': {
            'BucketName': 'string',
            'BucketPrefix': 'string',
            'EncryptionConfig': {
                'EncryptionType': 'KMS',
                'KeyId': 'string'
            }
        },
        'KinesisVideoStreamConfig': {
            'Prefix': 'string',
            'RetentionPeriodHours': 123,
            'EncryptionConfig': {
                'EncryptionType': 'KMS',
                'KeyId': 'string'
            }
        },
        'KinesisStreamConfig': {
            'StreamArn': 'string'
        },
        'KinesisFirehoseConfig': {
            'FirehoseArn': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • StorageConfig (dict) --

      A valid storage type.

      • AssociationId (string) --

        The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.

      • StorageType (string) --

        A valid storage type.

      • S3Config (dict) --

        The S3 bucket configuration.

        • BucketName (string) --

          The S3 bucket name.

        • BucketPrefix (string) --

          The S3 bucket prefix.

        • EncryptionConfig (dict) --

          The Amazon S3 encryption configuration.

          • EncryptionType (string) --

            The type of encryption.

          • KeyId (string) --

            The full ARN of the encryption key.

            Note

            Be sure to provide the full ARN of the encryption key, not just the ID.

      • KinesisVideoStreamConfig (dict) --

        The configuration of the Kinesis video stream.

        • Prefix (string) --

          The prefix of the video stream.

        • RetentionPeriodHours (integer) --

          The number of hours data is retained in the stream. Kinesis Video Streams retains the data in a data store that is associated with the stream.

          The default value is 0, indicating that the stream does not persist data.

        • EncryptionConfig (dict) --

          The encryption configuration.

          • EncryptionType (string) --

            The type of encryption.

          • KeyId (string) --

            The full ARN of the encryption key.

            Note

            Be sure to provide the full ARN of the encryption key, not just the ID.

      • KinesisStreamConfig (dict) --

        The configuration of the Kinesis data stream.

        • StreamArn (string) --

          The Amazon Resource Name (ARN) of the data stream.

      • KinesisFirehoseConfig (dict) --

        The configuration of the Kinesis Firehose delivery stream.

        • FirehoseArn (string) --

          The Amazon Resource Name (ARN) of the delivery stream.

Exceptions

describe_phone_number(**kwargs)

Gets details and status of a phone number that’s claimed to your Amazon Connect instance or traffic distribution group.

Warning

If the number is claimed to a traffic distribution group, and you are calling in the Amazon Web Services Region where the traffic distribution group was created, you can use either a phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException .

See also: AWS API Documentation

Request Syntax

response = client.describe_phone_number(
    PhoneNumberId='string'
)
Parameters
PhoneNumberId (string) --

[REQUIRED]

A unique identifier for the phone number.

Return type
dict
Returns
Response Syntax
{
    'ClaimedPhoneNumberSummary': {
        'PhoneNumberId': 'string',
        'PhoneNumberArn': 'string',
        'PhoneNumber': 'string',
        'PhoneNumberCountryCode': 'AF'|'AL'|'DZ'|'AS'|'AD'|'AO'|'AI'|'AQ'|'AG'|'AR'|'AM'|'AW'|'AU'|'AT'|'AZ'|'BS'|'BH'|'BD'|'BB'|'BY'|'BE'|'BZ'|'BJ'|'BM'|'BT'|'BO'|'BA'|'BW'|'BR'|'IO'|'VG'|'BN'|'BG'|'BF'|'BI'|'KH'|'CM'|'CA'|'CV'|'KY'|'CF'|'TD'|'CL'|'CN'|'CX'|'CC'|'CO'|'KM'|'CK'|'CR'|'HR'|'CU'|'CW'|'CY'|'CZ'|'CD'|'DK'|'DJ'|'DM'|'DO'|'TL'|'EC'|'EG'|'SV'|'GQ'|'ER'|'EE'|'ET'|'FK'|'FO'|'FJ'|'FI'|'FR'|'PF'|'GA'|'GM'|'GE'|'DE'|'GH'|'GI'|'GR'|'GL'|'GD'|'GU'|'GT'|'GG'|'GN'|'GW'|'GY'|'HT'|'HN'|'HK'|'HU'|'IS'|'IN'|'ID'|'IR'|'IQ'|'IE'|'IM'|'IL'|'IT'|'CI'|'JM'|'JP'|'JE'|'JO'|'KZ'|'KE'|'KI'|'KW'|'KG'|'LA'|'LV'|'LB'|'LS'|'LR'|'LY'|'LI'|'LT'|'LU'|'MO'|'MK'|'MG'|'MW'|'MY'|'MV'|'ML'|'MT'|'MH'|'MR'|'MU'|'YT'|'MX'|'FM'|'MD'|'MC'|'MN'|'ME'|'MS'|'MA'|'MZ'|'MM'|'NA'|'NR'|'NP'|'NL'|'AN'|'NC'|'NZ'|'NI'|'NE'|'NG'|'NU'|'KP'|'MP'|'NO'|'OM'|'PK'|'PW'|'PA'|'PG'|'PY'|'PE'|'PH'|'PN'|'PL'|'PT'|'PR'|'QA'|'CG'|'RE'|'RO'|'RU'|'RW'|'BL'|'SH'|'KN'|'LC'|'MF'|'PM'|'VC'|'WS'|'SM'|'ST'|'SA'|'SN'|'RS'|'SC'|'SL'|'SG'|'SX'|'SK'|'SI'|'SB'|'SO'|'ZA'|'KR'|'ES'|'LK'|'SD'|'SR'|'SJ'|'SZ'|'SE'|'CH'|'SY'|'TW'|'TJ'|'TZ'|'TH'|'TG'|'TK'|'TO'|'TT'|'TN'|'TR'|'TM'|'TC'|'TV'|'VI'|'UG'|'UA'|'AE'|'GB'|'US'|'UY'|'UZ'|'VU'|'VA'|'VE'|'VN'|'WF'|'EH'|'YE'|'ZM'|'ZW',
        'PhoneNumberType': 'TOLL_FREE'|'DID',
        'PhoneNumberDescription': 'string',
        'TargetArn': 'string',
        'Tags': {
            'string': 'string'
        },
        'PhoneNumberStatus': {
            'Status': 'CLAIMED'|'IN_PROGRESS'|'FAILED',
            'Message': 'string'
        }
    }
}

Response Structure

  • (dict) --
    • ClaimedPhoneNumberSummary (dict) --

      Information about a phone number that's been claimed to your Amazon Connect instance or traffic distribution group.

      • PhoneNumberId (string) --

        A unique identifier for the phone number.

      • PhoneNumberArn (string) --

        The Amazon Resource Name (ARN) of the phone number.

      • PhoneNumber (string) --

        The phone number. Phone numbers are formatted [+] [country code] [subscriber number including area code] .

      • PhoneNumberCountryCode (string) --

        The ISO country code.

      • PhoneNumberType (string) --

        The type of phone number.

      • PhoneNumberDescription (string) --

        The description of the phone number.

      • TargetArn (string) --

        The Amazon Resource Name (ARN) for Amazon Connect instances or traffic distribution groups that phone numbers are claimed to.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --
      • PhoneNumberStatus (dict) --

        The status of the phone number.

        • CLAIMED means the previous ClaimedPhoneNumber or UpdatePhoneNumber operation succeeded.
        • IN_PROGRESS means a ClaimedPhoneNumber or UpdatePhoneNumber operation is still in progress and has not yet completed. You can call DescribePhoneNumber at a later time to verify if the previous operation has completed.
        • FAILED indicates that the previous ClaimedPhoneNumber or UpdatePhoneNumber operation has failed. It will include a message indicating the failure reason. A common reason for a failure may be that the TargetArn value you are claiming or updating a phone number to has reached its limit of total claimed numbers. If you received a FAILED status from a ClaimPhoneNumber API call, you have one day to retry claiming the phone number before the number is released back to the inventory for other customers to claim.

        Note

        You will not be billed for the phone number during the 1-day period if number claiming fails.

        • Status (string) --

          The status.

        • Message (string) --

          The status message.

Exceptions

describe_queue(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Describes the specified queue.

See also: AWS API Documentation

Request Syntax

response = client.describe_queue(
    InstanceId='string',
    QueueId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • QueueId (string) --

    [REQUIRED]

    The identifier for the queue.

Return type

dict

Returns

Response Syntax

{
    'Queue': {
        'Name': 'string',
        'QueueArn': 'string',
        'QueueId': 'string',
        'Description': 'string',
        'OutboundCallerConfig': {
            'OutboundCallerIdName': 'string',
            'OutboundCallerIdNumberId': 'string',
            'OutboundFlowId': 'string'
        },
        'HoursOfOperationId': 'string',
        'MaxContacts': 123,
        'Status': 'ENABLED'|'DISABLED',
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • Queue (dict) --

      The name of the queue.

      • Name (string) --

        The name of the queue.

      • QueueArn (string) --

        The Amazon Resource Name (ARN) for the queue.

      • QueueId (string) --

        The identifier for the queue.

      • Description (string) --

        The description of the queue.

      • OutboundCallerConfig (dict) --

        The outbound caller ID name, number, and outbound whisper flow.

        • OutboundCallerIdName (string) --

          The caller ID name.

        • OutboundCallerIdNumberId (string) --

          The caller ID number.

        • OutboundFlowId (string) --

          The outbound whisper flow to be used during an outbound call.

      • HoursOfOperationId (string) --

        The identifier for the hours of operation.

      • MaxContacts (integer) --

        The maximum number of contacts that can be in the queue before it is considered full.

      • Status (string) --

        The status of the queue.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --

Exceptions

describe_quick_connect(**kwargs)

Describes the quick connect.

See also: AWS API Documentation

Request Syntax

response = client.describe_quick_connect(
    InstanceId='string',
    QuickConnectId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • QuickConnectId (string) --

    [REQUIRED]

    The identifier for the quick connect.

Return type

dict

Returns

Response Syntax

{
    'QuickConnect': {
        'QuickConnectARN': 'string',
        'QuickConnectId': 'string',
        'Name': 'string',
        'Description': 'string',
        'QuickConnectConfig': {
            'QuickConnectType': 'USER'|'QUEUE'|'PHONE_NUMBER',
            'UserConfig': {
                'UserId': 'string',
                'ContactFlowId': 'string'
            },
            'QueueConfig': {
                'QueueId': 'string',
                'ContactFlowId': 'string'
            },
            'PhoneConfig': {
                'PhoneNumber': 'string'
            }
        },
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • QuickConnect (dict) --

      Information about the quick connect.

      • QuickConnectARN (string) --

        The Amazon Resource Name (ARN) of the quick connect.

      • QuickConnectId (string) --

        The identifier for the quick connect.

      • Name (string) --

        The name of the quick connect.

      • Description (string) --

        The description.

      • QuickConnectConfig (dict) --

        Contains information about the quick connect.

        • QuickConnectType (string) --

          The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).

        • UserConfig (dict) --

          The user configuration. This is required only if QuickConnectType is USER.

          • UserId (string) --

            The identifier of the user.

          • ContactFlowId (string) --

            The identifier of the flow.

        • QueueConfig (dict) --

          The queue configuration. This is required only if QuickConnectType is QUEUE.

          • QueueId (string) --

            The identifier for the queue.

          • ContactFlowId (string) --

            The identifier of the flow.

        • PhoneConfig (dict) --

          The phone configuration. This is required only if QuickConnectType is PHONE_NUMBER.

          • PhoneNumber (string) --

            The phone number in E.164 format.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --

Exceptions

describe_routing_profile(**kwargs)

Describes the specified routing profile.

See also: AWS API Documentation

Request Syntax

response = client.describe_routing_profile(
    InstanceId='string',
    RoutingProfileId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • RoutingProfileId (string) --

    [REQUIRED]

    The identifier of the routing profile.

Return type

dict

Returns

Response Syntax

{
    'RoutingProfile': {
        'InstanceId': 'string',
        'Name': 'string',
        'RoutingProfileArn': 'string',
        'RoutingProfileId': 'string',
        'Description': 'string',
        'MediaConcurrencies': [
            {
                'Channel': 'VOICE'|'CHAT'|'TASK',
                'Concurrency': 123
            },
        ],
        'DefaultOutboundQueueId': 'string',
        'Tags': {
            'string': 'string'
        },
        'NumberOfAssociatedQueues': 123,
        'NumberOfAssociatedUsers': 123
    }
}

Response Structure

  • (dict) --

    • RoutingProfile (dict) --

      The routing profile.

      • InstanceId (string) --

        The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

      • Name (string) --

        The name of the routing profile.

      • RoutingProfileArn (string) --

        The Amazon Resource Name (ARN) of the routing profile.

      • RoutingProfileId (string) --

        The identifier of the routing profile.

      • Description (string) --

        The description of the routing profile.

      • MediaConcurrencies (list) --

        The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

        • (dict) --

          Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

          • Channel (string) --

            The channels that agents can handle in the Contact Control Panel (CCP).

          • Concurrency (integer) --

            The number of contacts an agent can have on a channel simultaneously.

            Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

            Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

            Valid Range for TASK : Minimum value of 1. Maximum value of 10.

      • DefaultOutboundQueueId (string) --

        The identifier of the default outbound queue for this routing profile.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --
      • NumberOfAssociatedQueues (integer) --

        The number of associated queues in routing profile.

      • NumberOfAssociatedUsers (integer) --

        The number of associated users in routing profile.

Exceptions

describe_rule(**kwargs)

Describes a rule for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.describe_rule(
    InstanceId='string',
    RuleId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • RuleId (string) --

    [REQUIRED]

    A unique identifier for the rule.

Return type

dict

Returns

Response Syntax

{
    'Rule': {
        'Name': 'string',
        'RuleId': 'string',
        'RuleArn': 'string',
        'TriggerEventSource': {
            'EventSourceName': 'OnPostCallAnalysisAvailable'|'OnRealTimeCallAnalysisAvailable'|'OnPostChatAnalysisAvailable'|'OnZendeskTicketCreate'|'OnZendeskTicketStatusUpdate'|'OnSalesforceCaseCreate',
            'IntegrationAssociationId': 'string'
        },
        'Function': 'string',
        'Actions': [
            {
                'ActionType': 'CREATE_TASK'|'ASSIGN_CONTACT_CATEGORY'|'GENERATE_EVENTBRIDGE_EVENT'|'SEND_NOTIFICATION',
                'TaskAction': {
                    'Name': 'string',
                    'Description': 'string',
                    'ContactFlowId': 'string',
                    'References': {
                        'string': {
                            'Value': 'string',
                            'Type': 'URL'|'ATTACHMENT'|'NUMBER'|'STRING'|'DATE'|'EMAIL'
                        }
                    }
                },
                'EventBridgeAction': {
                    'Name': 'string'
                },
                'AssignContactCategoryAction': {},
                'SendNotificationAction': {
                    'DeliveryMethod': 'EMAIL',
                    'Subject': 'string',
                    'Content': 'string',
                    'ContentType': 'PLAIN_TEXT',
                    'Recipient': {
                        'UserTags': {
                            'string': 'string'
                        },
                        'UserIds': [
                            'string',
                        ]
                    }
                }
            },
        ],
        'PublishStatus': 'DRAFT'|'PUBLISHED',
        'CreatedTime': datetime(2015, 1, 1),
        'LastUpdatedTime': datetime(2015, 1, 1),
        'LastUpdatedBy': 'string',
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • Rule (dict) --

      Information about the rule.

      • Name (string) --

        The name of the rule.

      • RuleId (string) --

        A unique identifier for the rule.

      • RuleArn (string) --

        The Amazon Resource Name (ARN) of the rule.

      • TriggerEventSource (dict) --

        The event source to trigger the rule.

        • EventSourceName (string) --

          The name of the event source.

        • IntegrationAssociationId (string) --

          The identifier for the integration association.

      • Function (string) --

        The conditions of the rule.

      • Actions (list) --

        A list of actions to be run when the rule is triggered.

        • (dict) --

          Information about the action to be performed when a rule is triggered.

          • ActionType (string) --

            The type of action that creates a rule.

          • TaskAction (dict) --

            Information about the task action. This field is required if TriggerEventSource is one of the following values: OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

            • Name (string) --

              The name. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

            • Description (string) --

              The description. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

            • ContactFlowId (string) --

              The identifier of the flow.

            • References (dict) --

              Information about the reference when the referenceType is URL . Otherwise, null. (Supports variable injection in the Value field.)

              • (string) --

                • (dict) --

                  Well-formed data on a contact, used by agents to complete a contact request. You can have up to 4,096 UTF-8 bytes across all references for a contact.

                  • Value (string) --

                    A valid value for the reference. For example, for a URL reference, a formatted URL that is displayed to an agent in the Contact Control Panel (CCP).

                  • Type (string) --

                    The type of the reference. DATE must be of type Epoch timestamp.

          • EventBridgeAction (dict) --

            Information about the EventBridge action.

            • Name (string) --

              The name.

          • AssignContactCategoryAction (dict) --

            Information about the contact category action.

          • SendNotificationAction (dict) --

            Information about the send notification action.

            • DeliveryMethod (string) --

              Notification delivery method.

            • Subject (string) --

              The subject of the email if the delivery method is EMAIL . Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

            • Content (string) --

              Notification content. Supports variable injection. For more information, see JSONPath reference in the Amazon Connect Administrators Guide .

            • ContentType (string) --

              Content type format.

            • Recipient (dict) --

              Notification recipient.

              • UserTags (dict) --

                The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }. Amazon Connect users with the specified tags will be notified.

                • (string) --
                  • (string) --
              • UserIds (list) --

                A list of user IDs.

                • (string) --
      • PublishStatus (string) --

        The publish status of the rule.

      • CreatedTime (datetime) --

        The timestamp for when the rule was created.

      • LastUpdatedTime (datetime) --

        The timestamp for the when the rule was last updated.

      • LastUpdatedBy (string) --

        The Amazon Resource Name (ARN) of the user who last updated the rule.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --

Exceptions

describe_security_profile(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Gets basic information about the security profle.

See also: AWS API Documentation

Request Syntax

response = client.describe_security_profile(
    SecurityProfileId='string',
    InstanceId='string'
)
Parameters
  • SecurityProfileId (string) --

    [REQUIRED]

    The identifier for the security profle.

  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Return type

dict

Returns

Response Syntax

{
    'SecurityProfile': {
        'Id': 'string',
        'OrganizationResourceId': 'string',
        'Arn': 'string',
        'SecurityProfileName': 'string',
        'Description': 'string',
        'Tags': {
            'string': 'string'
        },
        'AllowedAccessControlTags': {
            'string': 'string'
        },
        'TagRestrictedResources': [
            'string',
        ]
    }
}

Response Structure

  • (dict) --

    • SecurityProfile (dict) --

      The security profile.

      • Id (string) --

        The identifier for the security profile.

      • OrganizationResourceId (string) --

        The organization resource identifier for the security profile.

      • Arn (string) --

        The Amazon Resource Name (ARN) for the secruity profile.

      • SecurityProfileName (string) --

        The name for the security profile.

      • Description (string) --

        The description of the security profile.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --
      • AllowedAccessControlTags (dict) --

        The list of tags that a security profile uses to restrict access to resources in Amazon Connect.

        • (string) --
          • (string) --
      • TagRestrictedResources (list) --

        The list of resources that a security profile applies tag restrictions to in Amazon Connect.

        • (string) --

Exceptions

describe_traffic_distribution_group(**kwargs)

Gets details and status of a traffic distribution group.

See also: AWS API Documentation

Request Syntax

response = client.describe_traffic_distribution_group(
    TrafficDistributionGroupId='string'
)
Parameters
TrafficDistributionGroupId (string) --

[REQUIRED]

The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.

Return type
dict
Returns
Response Syntax
{
    'TrafficDistributionGroup': {
        'Id': 'string',
        'Arn': 'string',
        'Name': 'string',
        'Description': 'string',
        'InstanceArn': 'string',
        'Status': 'CREATION_IN_PROGRESS'|'ACTIVE'|'CREATION_FAILED'|'PENDING_DELETION'|'DELETION_FAILED'|'UPDATE_IN_PROGRESS',
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --
    • TrafficDistributionGroup (dict) --

      Information about the traffic distribution group.

      • Id (string) --

        The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.

      • Arn (string) --

        The Amazon Resource Name (ARN) of the traffic distribution group.

      • Name (string) --

        The name of the traffic distribution group.

      • Description (string) --

        The description of the traffic distribution group.

      • InstanceArn (string) --

        The Amazon Resource Name (ARN).

      • Status (string) --

        The status of the traffic distribution group.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --

Exceptions

describe_user(**kwargs)

Describes the specified user account. You can find the instance ID in the console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.

See also: AWS API Documentation

Request Syntax

response = client.describe_user(
    UserId='string',
    InstanceId='string'
)
Parameters
  • UserId (string) --

    [REQUIRED]

    The identifier of the user account.

  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Return type

dict

Returns

Response Syntax

{
    'User': {
        'Id': 'string',
        'Arn': 'string',
        'Username': 'string',
        'IdentityInfo': {
            'FirstName': 'string',
            'LastName': 'string',
            'Email': 'string',
            'SecondaryEmail': 'string',
            'Mobile': 'string'
        },
        'PhoneConfig': {
            'PhoneType': 'SOFT_PHONE'|'DESK_PHONE',
            'AutoAccept': True|False,
            'AfterContactWorkTimeLimit': 123,
            'DeskPhoneNumber': 'string'
        },
        'DirectoryUserId': 'string',
        'SecurityProfileIds': [
            'string',
        ],
        'RoutingProfileId': 'string',
        'HierarchyGroupId': 'string',
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • User (dict) --

      Information about the user account and configuration settings.

      • Id (string) --

        The identifier of the user account.

      • Arn (string) --

        The Amazon Resource Name (ARN) of the user account.

      • Username (string) --

        The user name assigned to the user account.

      • IdentityInfo (dict) --

        Information about the user identity.

        • FirstName (string) --

          The first name. This is required if you are using Amazon Connect or SAML for identity management.

        • LastName (string) --

          The last name. This is required if you are using Amazon Connect or SAML for identity management.

        • Email (string) --

          The email address. If you are using SAML for identity management and include this parameter, an error is returned.

        • SecondaryEmail (string) --

          The user's secondary email address. If you provide a secondary email, the user receives email notifications - other than password reset notifications - to this email address instead of to their primary email address.

          Pattern: (?=^.{0,265}$)[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,63}

        • Mobile (string) --

          The user's mobile number.

      • PhoneConfig (dict) --

        Information about the phone configuration for the user.

        • PhoneType (string) --

          The phone type.

        • AutoAccept (boolean) --

          The Auto accept setting.

        • AfterContactWorkTimeLimit (integer) --

          The After Call Work (ACW) timeout setting, in seconds.

          Note

          When returned by a SearchUsers call, AfterContactWorkTimeLimit is returned in milliseconds.

        • DeskPhoneNumber (string) --

          The phone number for the user's desk phone.

      • DirectoryUserId (string) --

        The identifier of the user account in the directory used for identity management.

      • SecurityProfileIds (list) --

        The identifiers of the security profiles for the user.

        • (string) --
      • RoutingProfileId (string) --

        The identifier of the routing profile for the user.

      • HierarchyGroupId (string) --

        The identifier of the hierarchy group for the user.

      • Tags (dict) --

        The tags.

        • (string) --
          • (string) --

Exceptions

describe_user_hierarchy_group(**kwargs)

Describes the specified hierarchy group.

See also: AWS API Documentation

Request Syntax

response = client.describe_user_hierarchy_group(
    HierarchyGroupId='string',
    InstanceId='string'
)
Parameters
  • HierarchyGroupId (string) --

    [REQUIRED]

    The identifier of the hierarchy group.

  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Return type

dict

Returns

Response Syntax

{
    'HierarchyGroup': {
        'Id': 'string',
        'Arn': 'string',
        'Name': 'string',
        'LevelId': 'string',
        'HierarchyPath': {
            'LevelOne': {
                'Id': 'string',
                'Arn': 'string',
                'Name': 'string'
            },
            'LevelTwo': {
                'Id': 'string',
                'Arn': 'string',
                'Name': 'string'
            },
            'LevelThree': {
                'Id': 'string',
                'Arn': 'string',
                'Name': 'string'
            },
            'LevelFour': {
                'Id': 'string',
                'Arn': 'string',
                'Name': 'string'
            },
            'LevelFive': {
                'Id': 'string',
                'Arn': 'string',
                'Name': 'string'
            }
        },
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • HierarchyGroup (dict) --

      Information about the hierarchy group.

      • Id (string) --

        The identifier of the hierarchy group.

      • Arn (string) --

        The Amazon Resource Name (ARN) of the hierarchy group.

      • Name (string) --

        The name of the hierarchy group.

      • LevelId (string) --

        The identifier of the level in the hierarchy group.

      • HierarchyPath (dict) --

        Information about the levels in the hierarchy group.

        • LevelOne (dict) --

          Information about level one.

          • Id (string) --

            The identifier of the hierarchy group.

          • Arn (string) --

            The Amazon Resource Name (ARN) of the hierarchy group.

          • Name (string) --

            The name of the hierarchy group.

        • LevelTwo (dict) --

          Information about level two.

          • Id (string) --

            The identifier of the hierarchy group.

          • Arn (string) --

            The Amazon Resource Name (ARN) of the hierarchy group.

          • Name (string) --

            The name of the hierarchy group.

        • LevelThree (dict) --

          Information about level three.

          • Id (string) --

            The identifier of the hierarchy group.

          • Arn (string) --

            The Amazon Resource Name (ARN) of the hierarchy group.

          • Name (string) --

            The name of the hierarchy group.

        • LevelFour (dict) --

          Information about level four.

          • Id (string) --

            The identifier of the hierarchy group.

          • Arn (string) --

            The Amazon Resource Name (ARN) of the hierarchy group.

          • Name (string) --

            The name of the hierarchy group.

        • LevelFive (dict) --

          Information about level five.

          • Id (string) --

            The identifier of the hierarchy group.

          • Arn (string) --

            The Amazon Resource Name (ARN) of the hierarchy group.

          • Name (string) --

            The name of the hierarchy group.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --

Exceptions

describe_user_hierarchy_structure(**kwargs)

Describes the hierarchy structure of the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.describe_user_hierarchy_structure(
    InstanceId='string'
)
Parameters
InstanceId (string) --

[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Return type
dict
Returns
Response Syntax
{
    'HierarchyStructure': {
        'LevelOne': {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string'
        },
        'LevelTwo': {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string'
        },
        'LevelThree': {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string'
        },
        'LevelFour': {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string'
        },
        'LevelFive': {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string'
        }
    }
}

Response Structure

  • (dict) --
    • HierarchyStructure (dict) --

      Information about the hierarchy structure.

      • LevelOne (dict) --

        Information about level one.

        • Id (string) --

          The identifier of the hierarchy level.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the hierarchy level.

        • Name (string) --

          The name of the hierarchy level.

      • LevelTwo (dict) --

        Information about level two.

        • Id (string) --

          The identifier of the hierarchy level.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the hierarchy level.

        • Name (string) --

          The name of the hierarchy level.

      • LevelThree (dict) --

        Information about level three.

        • Id (string) --

          The identifier of the hierarchy level.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the hierarchy level.

        • Name (string) --

          The name of the hierarchy level.

      • LevelFour (dict) --

        Information about level four.

        • Id (string) --

          The identifier of the hierarchy level.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the hierarchy level.

        • Name (string) --

          The name of the hierarchy level.

      • LevelFive (dict) --

        Information about level five.

        • Id (string) --

          The identifier of the hierarchy level.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the hierarchy level.

        • Name (string) --

          The name of the hierarchy level.

Exceptions

describe_vocabulary(**kwargs)

Describes the specified vocabulary.

See also: AWS API Documentation

Request Syntax

response = client.describe_vocabulary(
    InstanceId='string',
    VocabularyId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • VocabularyId (string) --

    [REQUIRED]

    The identifier of the custom vocabulary.

Return type

dict

Returns

Response Syntax

{
    'Vocabulary': {
        'Name': 'string',
        'Id': 'string',
        'Arn': 'string',
        'LanguageCode': 'ar-AE'|'de-CH'|'de-DE'|'en-AB'|'en-AU'|'en-GB'|'en-IE'|'en-IN'|'en-US'|'en-WL'|'es-ES'|'es-US'|'fr-CA'|'fr-FR'|'hi-IN'|'it-IT'|'ja-JP'|'ko-KR'|'pt-BR'|'pt-PT'|'zh-CN',
        'State': 'CREATION_IN_PROGRESS'|'ACTIVE'|'CREATION_FAILED'|'DELETE_IN_PROGRESS',
        'LastModifiedTime': datetime(2015, 1, 1),
        'FailureReason': 'string',
        'Content': 'string',
        'Tags': {
            'string': 'string'
        }
    }
}

Response Structure

  • (dict) --

    • Vocabulary (dict) --

      A list of specific words that you want Contact Lens for Amazon Connect to recognize in your audio input. They are generally domain-specific words and phrases, words that Contact Lens is not recognizing, or proper nouns.

      • Name (string) --

        A unique name of the custom vocabulary.

      • Id (string) --

        The identifier of the custom vocabulary.

      • Arn (string) --

        The Amazon Resource Name (ARN) of the custom vocabulary.

      • LanguageCode (string) --

        The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?

      • State (string) --

        The current state of the custom vocabulary.

      • LastModifiedTime (datetime) --

        The timestamp when the custom vocabulary was last modified.

      • FailureReason (string) --

        The reason why the custom vocabulary was not created.

      • Content (string) --

        The content of the custom vocabulary in plain-text format with a table of values. Each row in the table represents a word or a phrase, described with Phrase , IPA , SoundsLike , and DisplayAs fields. Separate the fields with TAB characters. For more information, see Create a custom vocabulary using a table.

      • Tags (dict) --

        The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

        • (string) --
          • (string) --

Exceptions

disassociate_approved_origin(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Revokes access to integrated applications from Amazon Connect.

See also: AWS API Documentation

Request Syntax

response = client.disassociate_approved_origin(
    InstanceId='string',
    Origin='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Origin (string) --

    [REQUIRED]

    The domain URL of the integrated application.

Returns

None

Exceptions

disassociate_bot(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Revokes authorization from the specified instance to access the specified Amazon Lex or Amazon Lex V2 bot.

See also: AWS API Documentation

Request Syntax

response = client.disassociate_bot(
    InstanceId='string',
    LexBot={
        'Name': 'string',
        'LexRegion': 'string'
    },
    LexV2Bot={
        'AliasArn': 'string'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • LexBot (dict) --

    Configuration information of an Amazon Lex bot.

    • Name (string) --

      The name of the Amazon Lex bot.

    • LexRegion (string) --

      The Amazon Web Services Region where the Amazon Lex bot was created.

  • LexV2Bot (dict) --

    The Amazon Lex V2 bot to disassociate from the instance.

    • AliasArn (string) --

      The Amazon Resource Name (ARN) of the Amazon Lex V2 bot.

Returns

None

Exceptions

disassociate_instance_storage_config(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Removes the storage type configurations for the specified resource type and association ID.

See also: AWS API Documentation

Request Syntax

response = client.disassociate_instance_storage_config(
    InstanceId='string',
    AssociationId='string',
    ResourceType='CHAT_TRANSCRIPTS'|'CALL_RECORDINGS'|'SCHEDULED_REPORTS'|'MEDIA_STREAMS'|'CONTACT_TRACE_RECORDS'|'AGENT_EVENTS'|'REAL_TIME_CONTACT_ANALYSIS_SEGMENTS'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • AssociationId (string) --

    [REQUIRED]

    The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.

  • ResourceType (string) --

    [REQUIRED]

    A valid resource type.

Returns

None

Exceptions

disassociate_lambda_function(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Remove the Lambda function from the dropdown options available in the relevant flow blocks.

See also: AWS API Documentation

Request Syntax

response = client.disassociate_lambda_function(
    InstanceId='string',
    FunctionArn='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance..

  • FunctionArn (string) --

    [REQUIRED]

    The Amazon Resource Name (ARN) of the Lambda function being disassociated.

Returns

None

Exceptions

disassociate_lex_bot(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Revokes authorization from the specified instance to access the specified Amazon Lex bot.

See also: AWS API Documentation

Request Syntax

response = client.disassociate_lex_bot(
    InstanceId='string',
    BotName='string',
    LexRegion='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • BotName (string) --

    [REQUIRED]

    The name of the Amazon Lex bot. Maximum character limit of 50.

  • LexRegion (string) --

    [REQUIRED]

    The Amazon Web Services Region in which the Amazon Lex bot has been created.

Returns

None

Exceptions

disassociate_phone_number_contact_flow(**kwargs)

Removes the flow association from a phone number claimed to your Amazon Connect instance.

Warning

If the number is claimed to a traffic distribution group, and you are calling this API using an instance in the Amazon Web Services Region where the traffic distribution group was created, you can use either a full phone number ARN or UUID value for the PhoneNumberId URI request parameter. However, if the number is claimed to a traffic distribution group and you are calling this API using an instance in the alternate Amazon Web Services Region associated with the traffic distribution group, you must provide a full phone number ARN. If a UUID is provided in this scenario, you will receive a ResourceNotFoundException .

See also: AWS API Documentation

Request Syntax

response = client.disassociate_phone_number_contact_flow(
    PhoneNumberId='string',
    InstanceId='string'
)
Parameters
  • PhoneNumberId (string) --

    [REQUIRED]

    A unique identifier for the phone number.

  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Returns

None

Exceptions

disassociate_queue_quick_connects(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Disassociates a set of quick connects from a queue.

See also: AWS API Documentation

Request Syntax

response = client.disassociate_queue_quick_connects(
    InstanceId='string',
    QueueId='string',
    QuickConnectIds=[
        'string',
    ]
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • QueueId (string) --

    [REQUIRED]

    The identifier for the queue.

  • QuickConnectIds (list) --

    [REQUIRED]

    The quick connects to disassociate from the queue.

    • (string) --
Returns

None

Exceptions

disassociate_routing_profile_queues(**kwargs)

Disassociates a set of queues from a routing profile.

See also: AWS API Documentation

Request Syntax

response = client.disassociate_routing_profile_queues(
    InstanceId='string',
    RoutingProfileId='string',
    QueueReferences=[
        {
            'QueueId': 'string',
            'Channel': 'VOICE'|'CHAT'|'TASK'
        },
    ]
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • RoutingProfileId (string) --

    [REQUIRED]

    The identifier of the routing profile.

  • QueueReferences (list) --

    [REQUIRED]

    The queues to disassociate from this routing profile.

    • (dict) --

      Contains the channel and queue identifier for a routing profile.

      • QueueId (string) -- [REQUIRED]

        The identifier for the queue.

      • Channel (string) -- [REQUIRED]

        The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

Returns

None

Exceptions

disassociate_security_key(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Deletes the specified security key.

See also: AWS API Documentation

Request Syntax

response = client.disassociate_security_key(
    InstanceId='string',
    AssociationId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • AssociationId (string) --

    [REQUIRED]

    The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.

Returns

None

Exceptions

dismiss_user_contact(**kwargs)

Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED , ERROR , ENDED , or REJECTED state in the Agent Event Stream.

See also: AWS API Documentation

Request Syntax

response = client.dismiss_user_contact(
    UserId='string',
    InstanceId='string',
    ContactId='string'
)
Parameters
  • UserId (string) --

    [REQUIRED]

    The identifier of the user account.

  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ContactId (string) --

    [REQUIRED]

    The identifier of the contact.

Return type

dict

Returns

Response Syntax

{}

Response Structure

  • (dict) --

Exceptions

get_contact_attributes(**kwargs)

Retrieves the contact attributes for the specified contact.

See also: AWS API Documentation

Request Syntax

response = client.get_contact_attributes(
    InstanceId='string',
    InitialContactId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance.

  • InitialContactId (string) --

    [REQUIRED]

    The identifier of the initial contact.

Return type

dict

Returns

Response Syntax

{
    'Attributes': {
        'string': 'string'
    }
}

Response Structure

  • (dict) --

    • Attributes (dict) --

      Information about the attributes.

      • (string) --
        • (string) --

Exceptions

get_current_metric_data(**kwargs)

Gets the real-time metric data from the specified Amazon Connect instance.

For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.get_current_metric_data(
    InstanceId='string',
    Filters={
        'Queues': [
            'string',
        ],
        'Channels': [
            'VOICE'|'CHAT'|'TASK',
        ]
    },
    Groupings=[
        'QUEUE'|'CHANNEL',
    ],
    CurrentMetrics=[
        {
            'Name': 'AGENTS_ONLINE'|'AGENTS_AVAILABLE'|'AGENTS_ON_CALL'|'AGENTS_NON_PRODUCTIVE'|'AGENTS_AFTER_CONTACT_WORK'|'AGENTS_ERROR'|'AGENTS_STAFFED'|'CONTACTS_IN_QUEUE'|'OLDEST_CONTACT_AGE'|'CONTACTS_SCHEDULED'|'AGENTS_ON_CONTACT'|'SLOTS_ACTIVE'|'SLOTS_AVAILABLE',
            'Unit': 'SECONDS'|'COUNT'|'PERCENT'
        },
    ],
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Filters (dict) --

    [REQUIRED]

    The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.

    • Queues (list) --

      The queues to use to filter the metrics. You should specify at least one queue, and can specify up to 100 queues per request. The GetCurrentMetricsData API in particular requires a queue when you include a Filter in your request.

      • (string) --
    • Channels (list) --

      The channel to use to filter the metrics.

      • (string) --
  • Groupings (list) --

    The grouping applied to the metrics returned. For example, when grouped by QUEUE , the metrics returned apply to each queue rather than aggregated for all queues.

    • If you group by CHANNEL , you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.
    • If you group by ROUTING_PROFILE , you must include either a queue or routing profile filter.
    • If no Grouping is included in the request, a summary of metrics is returned.
    • (string) --
  • CurrentMetrics (list) --

    [REQUIRED]

    The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide .

    AGENTS_AFTER_CONTACT_WORK

    Unit: COUNT

    Name in real-time metrics report: ACW

    AGENTS_AVAILABLE

    Unit: COUNT

    Name in real-time metrics report: Available

    AGENTS_ERROR

    Unit: COUNT

    Name in real-time metrics report: Error

    AGENTS_NON_PRODUCTIVE

    Unit: COUNT

    Name in real-time metrics report: NPT (Non-Productive Time)

    AGENTS_ON_CALL

    Unit: COUNT

    Name in real-time metrics report: On contact

    AGENTS_ON_CONTACT

    Unit: COUNT

    Name in real-time metrics report: On contact

    AGENTS_ONLINE

    Unit: COUNT

    Name in real-time metrics report: Online

    AGENTS_STAFFED

    Unit: COUNT

    Name in real-time metrics report: Staffed

    CONTACTS_IN_QUEUE

    Unit: COUNT

    Name in real-time metrics report: In queue

    CONTACTS_SCHEDULED

    Unit: COUNT

    Name in real-time metrics report: Scheduled

    OLDEST_CONTACT_AGE

    Unit: SECONDS

    When you use groupings, Unit says SECONDS and the Value is returned in SECONDS.

    When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:

    { "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0 }

    The actual OLDEST_CONTACT_AGE is 24 seconds.

    Name in real-time metrics report: Oldest

    SLOTS_ACTIVE

    Unit: COUNT

    Name in real-time metrics report: Active

    SLOTS_AVAILABLE

    Unit: COUNT

    Name in real-time metrics report: Availability

    • (dict) --

      Contains information about a real-time metric. For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide .

      • Name (string) --

        The name of the metric.

      • Unit (string) --

        The unit for the metric.

  • NextToken (string) --

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

    The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'NextToken': 'string',
    'MetricResults': [
        {
            'Dimensions': {
                'Queue': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'Channel': 'VOICE'|'CHAT'|'TASK'
            },
            'Collections': [
                {
                    'Metric': {
                        'Name': 'AGENTS_ONLINE'|'AGENTS_AVAILABLE'|'AGENTS_ON_CALL'|'AGENTS_NON_PRODUCTIVE'|'AGENTS_AFTER_CONTACT_WORK'|'AGENTS_ERROR'|'AGENTS_STAFFED'|'CONTACTS_IN_QUEUE'|'OLDEST_CONTACT_AGE'|'CONTACTS_SCHEDULED'|'AGENTS_ON_CONTACT'|'SLOTS_ACTIVE'|'SLOTS_AVAILABLE',
                        'Unit': 'SECONDS'|'COUNT'|'PERCENT'
                    },
                    'Value': 123.0
                },
            ]
        },
    ],
    'DataSnapshotTime': datetime(2015, 1, 1)
}

Response Structure

  • (dict) --

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

      The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

    • MetricResults (list) --

      Information about the real-time metrics.

      • (dict) --

        Contains information about a set of real-time metrics.

        • Dimensions (dict) --

          The dimensions for the metrics.

          • Queue (dict) --

            Information about the queue for which metrics are returned.

            • Id (string) --

              The identifier of the queue.

            • Arn (string) --

              The Amazon Resource Name (ARN) of the queue.

          • Channel (string) --

            The channel used for grouping and filters.

        • Collections (list) --

          The set of metrics.

          • (dict) --

            Contains the data for a real-time metric.

            • Metric (dict) --

              Information about the metric.

              • Name (string) --

                The name of the metric.

              • Unit (string) --

                The unit for the metric.

            • Value (float) --

              The value of the metric.

    • DataSnapshotTime (datetime) --

      The time at which the metrics were retrieved and cached for pagination.

Exceptions

get_current_user_data(**kwargs)

Gets the real-time active user data from the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.get_current_user_data(
    InstanceId='string',
    Filters={
        'Queues': [
            'string',
        ],
        'ContactFilter': {
            'ContactStates': [
                'INCOMING'|'PENDING'|'CONNECTING'|'CONNECTED'|'CONNECTED_ONHOLD'|'MISSED'|'ERROR'|'ENDED'|'REJECTED',
            ]
        }
    },
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • Filters (dict) --

    [REQUIRED]

    Filters up to 100 Queues , or up to 9 ContactStates . The user data is retrieved only for those users who are associated with the queues and have contacts that are in the specified ContactState .

    • Queues (list) --

      Contains information about a queue resource for which metrics are returned.

      • (string) --
    • ContactFilter (dict) --

      A filter for the user data based on the contact information that is associated to the user. It contains a list of contact states.

      • ContactStates (list) --

        A list of up to 9 contact states.

        • (string) --
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'NextToken': 'string',
    'UserDataList': [
        {
            'User': {
                'Id': 'string',
                'Arn': 'string'
            },
            'RoutingProfile': {
                'Id': 'string',
                'Arn': 'string'
            },
            'HierarchyPath': {
                'LevelOne': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelTwo': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelThree': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelFour': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'LevelFive': {
                    'Id': 'string',
                    'Arn': 'string'
                }
            },
            'Status': {
                'StatusStartTimestamp': datetime(2015, 1, 1),
                'StatusArn': 'string'
            },
            'AvailableSlotsByChannel': {
                'string': 123
            },
            'MaxSlotsByChannel': {
                'string': 123
            },
            'ActiveSlotsByChannel': {
                'string': 123
            },
            'Contacts': [
                {
                    'ContactId': 'string',
                    'Channel': 'VOICE'|'CHAT'|'TASK',
                    'InitiationMethod': 'INBOUND'|'OUTBOUND'|'TRANSFER'|'QUEUE_TRANSFER'|'CALLBACK'|'API',
                    'AgentContactState': 'INCOMING'|'PENDING'|'CONNECTING'|'CONNECTED'|'CONNECTED_ONHOLD'|'MISSED'|'ERROR'|'ENDED'|'REJECTED',
                    'StateStartTimestamp': datetime(2015, 1, 1),
                    'ConnectedToAgentTimestamp': datetime(2015, 1, 1),
                    'Queue': {
                        'Id': 'string',
                        'Arn': 'string'
                    }
                },
            ]
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • UserDataList (list) --

      A list of the user data that is returned.

      • (dict) --

        Data for a user.

        • User (dict) --

          Information about the user for the data that is returned. It contains the resourceId and ARN of the user.

          • Id (string) --

            The unique identifier for the user.

          • Arn (string) --

            The Amazon Resource Name (ARN) for the user.

        • RoutingProfile (dict) --

          Information about the routing profile that is assigned to the user.

          • Id (string) --

            The identifier of the routing profile.

          • Arn (string) --

            The Amazon Resource Name (ARN) of the routing profile.

        • HierarchyPath (dict) --

          Contains information about the levels of a hierarchy group assigned to a user.

          • LevelOne (dict) --

            Information about level one.

            • Id (string) --

              The unique identifier for the hierarchy group.

            • Arn (string) --

              The Amazon Resource Name (ARN) for the hierarchy group.

          • LevelTwo (dict) --

            Information about level two.

            • Id (string) --

              The unique identifier for the hierarchy group.

            • Arn (string) --

              The Amazon Resource Name (ARN) for the hierarchy group.

          • LevelThree (dict) --

            Information about level three.

            • Id (string) --

              The unique identifier for the hierarchy group.

            • Arn (string) --

              The Amazon Resource Name (ARN) for the hierarchy group.

          • LevelFour (dict) --

            Information about level four.

            • Id (string) --

              The unique identifier for the hierarchy group.

            • Arn (string) --

              The Amazon Resource Name (ARN) for the hierarchy group.

          • LevelFive (dict) --

            Information about level five.

            • Id (string) --

              The unique identifier for the hierarchy group.

            • Arn (string) --

              The Amazon Resource Name (ARN) for the hierarchy group.

        • Status (dict) --

          The status of the agent that they manually set in their Contact Control Panel (CCP), or that the supervisor manually changes in the real-time metrics report.

          • StatusStartTimestamp (datetime) --

            The start timestamp of the agent's status.

          • StatusArn (string) --

            The Amazon Resource Name (ARN) of the agent's status.

        • AvailableSlotsByChannel (dict) --

          A map of available slots by channel. The key is a channel name. The value is an integer: the available number of slots.

          • (string) --
            • (integer) --
        • MaxSlotsByChannel (dict) --

          A map of maximum slots by channel. The key is a channel name. The value is an integer: the maximum number of slots. This is calculated from MediaConcurrency of the RoutingProfile assigned to the agent.

          • (string) --
            • (integer) --
        • ActiveSlotsByChannel (dict) --

          A map of active slots by channel. The key is a channel name. The value is an integer: the number of active slots.

          • (string) --
            • (integer) --
        • Contacts (list) --

          A list of contact reference information.

          • (dict) --

            Information about the contact associated to the user.

            • ContactId (string) --

              The identifier of the contact in this instance of Amazon Connect.

            • Channel (string) --

              The channel of the contact.

            • InitiationMethod (string) --

              How the contact was initiated.

            • AgentContactState (string) --

              The state of the contact.

            • StateStartTimestamp (datetime) --

              The epoch timestamp when the contact state started.

            • ConnectedToAgentTimestamp (datetime) --

              The time at which the contact was connected to an agent.

            • Queue (dict) --

              Contains information about a queue resource for which metrics are returned.

              • Id (string) --

                The identifier of the queue.

              • Arn (string) --

                The Amazon Resource Name (ARN) of the queue.

Exceptions

get_federation_token(**kwargs)

Retrieves a token for federation.

Note

This API doesn't support root users. If you try to invoke GetFederationToken with root credentials, an error message similar to the following one appears:

Provided identity: Principal: .... User: .... cannot be used for federation with Amazon Connect

See also: AWS API Documentation

Request Syntax

response = client.get_federation_token(
    InstanceId='string'
)
Parameters
InstanceId (string) --

[REQUIRED]

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Return type
dict
Returns
Response Syntax
{
    'Credentials': {
        'AccessToken': 'string',
        'AccessTokenExpiration': datetime(2015, 1, 1),
        'RefreshToken': 'string',
        'RefreshTokenExpiration': datetime(2015, 1, 1)
    },
    'SignInUrl': 'string',
    'UserArn': 'string',
    'UserId': 'string'
}

Response Structure

  • (dict) --
    • Credentials (dict) --

      The credentials to use for federation.

      • AccessToken (string) --

        An access token generated for a federated user to access Amazon Connect.

      • AccessTokenExpiration (datetime) --

        A token generated with an expiration time for the session a user is logged in to Amazon Connect.

      • RefreshToken (string) --

        Renews a token generated for a user to access the Amazon Connect instance.

      • RefreshTokenExpiration (datetime) --

        Renews the expiration timer for a generated token.

    • SignInUrl (string) --

      The URL to sign into the user's instance.

    • UserArn (string) --

      The Amazon Resource Name (ARN) of the user.

    • UserId (string) --

      The identifier for the user.

Exceptions

get_metric_data(**kwargs)

Gets historical metric data from the specified Amazon Connect instance.

For a description of each historical metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.get_metric_data(
    InstanceId='string',
    StartTime=datetime(2015, 1, 1),
    EndTime=datetime(2015, 1, 1),
    Filters={
        'Queues': [
            'string',
        ],
        'Channels': [
            'VOICE'|'CHAT'|'TASK',
        ]
    },
    Groupings=[
        'QUEUE'|'CHANNEL',
    ],
    HistoricalMetrics=[
        {
            'Name': 'CONTACTS_QUEUED'|'CONTACTS_HANDLED'|'CONTACTS_ABANDONED'|'CONTACTS_CONSULTED'|'CONTACTS_AGENT_HUNG_UP_FIRST'|'CONTACTS_HANDLED_INCOMING'|'CONTACTS_HANDLED_OUTBOUND'|'CONTACTS_HOLD_ABANDONS'|'CONTACTS_TRANSFERRED_IN'|'CONTACTS_TRANSFERRED_OUT'|'CONTACTS_TRANSFERRED_IN_FROM_QUEUE'|'CONTACTS_TRANSFERRED_OUT_FROM_QUEUE'|'CONTACTS_MISSED'|'CALLBACK_CONTACTS_HANDLED'|'API_CONTACTS_HANDLED'|'OCCUPANCY'|'HANDLE_TIME'|'AFTER_CONTACT_WORK_TIME'|'QUEUED_TIME'|'ABANDON_TIME'|'QUEUE_ANSWER_TIME'|'HOLD_TIME'|'INTERACTION_TIME'|'INTERACTION_AND_HOLD_TIME'|'SERVICE_LEVEL',
            'Threshold': {
                'Comparison': 'LT',
                'ThresholdValue': 123.0
            },
            'Statistic': 'SUM'|'MAX'|'AVG',
            'Unit': 'SECONDS'|'COUNT'|'PERCENT'
        },
    ],
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • StartTime (datetime) --

    [REQUIRED]

    The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

    The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.

  • EndTime (datetime) --

    [REQUIRED]

    The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.

    The time range between the start and end time must be less than 24 hours.

  • Filters (dict) --

    [REQUIRED]

    The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.

    Note

    To filter by Queues , enter the queue ID/ARN, not the name of the queue.

    • Queues (list) --

      The queues to use to filter the metrics. You should specify at least one queue, and can specify up to 100 queues per request. The GetCurrentMetricsData API in particular requires a queue when you include a Filter in your request.

      • (string) --
    • Channels (list) --

      The channel to use to filter the metrics.

      • (string) --
  • Groupings (list) --

    The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

    If no grouping is specified, a summary of metrics for all queues is returned.

    • (string) --
  • HistoricalMetrics (list) --

    [REQUIRED]

    The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide .

    Note

    This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).

    ABANDON_TIME

    Unit: SECONDS

    Statistic: AVG

    AFTER_CONTACT_WORK_TIME

    Unit: SECONDS

    Statistic: AVG

    API_CONTACTS_HANDLED

    Unit: COUNT

    Statistic: SUM

    CALLBACK_CONTACTS_HANDLED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_ABANDONED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_AGENT_HUNG_UP_FIRST

    Unit: COUNT

    Statistic: SUM

    CONTACTS_CONSULTED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HANDLED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HANDLED_INCOMING

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HANDLED_OUTBOUND

    Unit: COUNT

    Statistic: SUM

    CONTACTS_HOLD_ABANDONS

    Unit: COUNT

    Statistic: SUM

    CONTACTS_MISSED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_QUEUED

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_IN

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_IN_FROM_QUEUE

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_OUT

    Unit: COUNT

    Statistic: SUM

    CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

    Unit: COUNT

    Statistic: SUM

    HANDLE_TIME

    Unit: SECONDS

    Statistic: AVG

    HOLD_TIME

    Unit: SECONDS

    Statistic: AVG

    INTERACTION_AND_HOLD_TIME

    Unit: SECONDS

    Statistic: AVG

    INTERACTION_TIME

    Unit: SECONDS

    Statistic: AVG

    OCCUPANCY

    Unit: PERCENT

    Statistic: AVG

    QUEUE_ANSWER_TIME

    Unit: SECONDS

    Statistic: AVG

    QUEUED_TIME

    Unit: SECONDS

    Statistic: MAX

    SERVICE_LEVEL

    You can include up to 20 SERVICE_LEVEL metrics in a request.

    Unit: PERCENT

    Statistic: AVG

    Threshold: For ThresholdValue , enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison , you must enter LT (for "Less than").

    • (dict) --

      Contains information about a historical metric. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide .

      • Name (string) --

        The name of the metric.

      • Threshold (dict) --

        The threshold for the metric, used with service level metrics.

        • Comparison (string) --

          The type of comparison. Only "less than" (LT) comparisons are supported.

        • ThresholdValue (float) --

          The threshold value to compare.

      • Statistic (string) --

        The statistic for the metric.

      • Unit (string) --

        The unit for the metric.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'NextToken': 'string',
    'MetricResults': [
        {
            'Dimensions': {
                'Queue': {
                    'Id': 'string',
                    'Arn': 'string'
                },
                'Channel': 'VOICE'|'CHAT'|'TASK'
            },
            'Collections': [
                {
                    'Metric': {
                        'Name': 'CONTACTS_QUEUED'|'CONTACTS_HANDLED'|'CONTACTS_ABANDONED'|'CONTACTS_CONSULTED'|'CONTACTS_AGENT_HUNG_UP_FIRST'|'CONTACTS_HANDLED_INCOMING'|'CONTACTS_HANDLED_OUTBOUND'|'CONTACTS_HOLD_ABANDONS'|'CONTACTS_TRANSFERRED_IN'|'CONTACTS_TRANSFERRED_OUT'|'CONTACTS_TRANSFERRED_IN_FROM_QUEUE'|'CONTACTS_TRANSFERRED_OUT_FROM_QUEUE'|'CONTACTS_MISSED'|'CALLBACK_CONTACTS_HANDLED'|'API_CONTACTS_HANDLED'|'OCCUPANCY'|'HANDLE_TIME'|'AFTER_CONTACT_WORK_TIME'|'QUEUED_TIME'|'ABANDON_TIME'|'QUEUE_ANSWER_TIME'|'HOLD_TIME'|'INTERACTION_TIME'|'INTERACTION_AND_HOLD_TIME'|'SERVICE_LEVEL',
                        'Threshold': {
                            'Comparison': 'LT',
                            'ThresholdValue': 123.0
                        },
                        'Statistic': 'SUM'|'MAX'|'AVG',
                        'Unit': 'SECONDS'|'COUNT'|'PERCENT'
                    },
                    'Value': 123.0
                },
            ]
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

      The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

    • MetricResults (list) --

      Information about the historical metrics.

      If no grouping is specified, a summary of metric data is returned.

      • (dict) --

        Contains information about the historical metrics retrieved.

        • Dimensions (dict) --

          The dimension for the metrics.

          • Queue (dict) --

            Information about the queue for which metrics are returned.

            • Id (string) --

              The identifier of the queue.

            • Arn (string) --

              The Amazon Resource Name (ARN) of the queue.

          • Channel (string) --

            The channel used for grouping and filters.

        • Collections (list) --

          The set of metrics.

          • (dict) --

            Contains the data for a historical metric.

            • Metric (dict) --

              Information about the metric.

              • Name (string) --

                The name of the metric.

              • Threshold (dict) --

                The threshold for the metric, used with service level metrics.

                • Comparison (string) --

                  The type of comparison. Only "less than" (LT) comparisons are supported.

                • ThresholdValue (float) --

                  The threshold value to compare.

              • Statistic (string) --

                The statistic for the metric.

              • Unit (string) --

                The unit for the metric.

            • Value (float) --

              The value of the metric.

Exceptions

get_paginator(operation_name)

Create a paginator for an operation.

Parameters
operation_name (string) -- The operation name. This is the same name as the method name on the client. For example, if the method name is create_foo, and you'd normally invoke the operation as client.create_foo(**kwargs), if the create_foo operation can be paginated, you can use the call client.get_paginator("create_foo").
Raises OperationNotPageableError
Raised if the operation is not pageable. You can use the client.can_paginate method to check if an operation is pageable.
Return type
L{botocore.paginate.Paginator}
Returns
A paginator object.
get_task_template(**kwargs)

Gets details about a specific task template in the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.get_task_template(
    InstanceId='string',
    TaskTemplateId='string',
    SnapshotVersion='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • TaskTemplateId (string) --

    [REQUIRED]

    A unique identifier for the task template.

  • SnapshotVersion (string) -- The system generated version of a task template that is associated with a task, when the task is created.
Return type

dict

Returns

Response Syntax

{
    'InstanceId': 'string',
    'Id': 'string',
    'Arn': 'string',
    'Name': 'string',
    'Description': 'string',
    'ContactFlowId': 'string',
    'Constraints': {
        'RequiredFields': [
            {
                'Id': {
                    'Name': 'string'
                }
            },
        ],
        'ReadOnlyFields': [
            {
                'Id': {
                    'Name': 'string'
                }
            },
        ],
        'InvisibleFields': [
            {
                'Id': {
                    'Name': 'string'
                }
            },
        ]
    },
    'Defaults': {
        'DefaultFieldValues': [
            {
                'Id': {
                    'Name': 'string'
                },
                'DefaultValue': 'string'
            },
        ]
    },
    'Fields': [
        {
            'Id': {
                'Name': 'string'
            },
            'Description': 'string',
            'Type': 'NAME'|'DESCRIPTION'|'SCHEDULED_TIME'|'QUICK_CONNECT'|'URL'|'NUMBER'|'TEXT'|'TEXT_AREA'|'DATE_TIME'|'BOOLEAN'|'SINGLE_SELECT'|'EMAIL',
            'SingleSelectOptions': [
                'string',
            ]
        },
    ],
    'Status': 'ACTIVE'|'INACTIVE',
    'LastModifiedTime': datetime(2015, 1, 1),
    'CreatedTime': datetime(2015, 1, 1),
    'Tags': {
        'string': 'string'
    }
}

Response Structure

  • (dict) --

    • InstanceId (string) --

      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

    • Id (string) --

      A unique identifier for the task template.

    • Arn (string) --

      The Amazon Resource Name (ARN).

    • Name (string) --

      The name of the task template.

    • Description (string) --

      The description of the task template.

    • ContactFlowId (string) --

      The identifier of the flow that runs by default when a task is created by referencing this template.

    • Constraints (dict) --

      Constraints that are applicable to the fields listed.

      • RequiredFields (list) --

        Lists the fields that are required to be filled by agents.

        • (dict) --

          Information about a required field.

          • Id (dict) --

            The unique identifier for the field.

            • Name (string) --

              The name of the task template field.

      • ReadOnlyFields (list) --

        Lists the fields that are read-only to agents, and cannot be edited.

        • (dict) --

          Indicates a field that is read-only to an agent.

          • Id (dict) --

            Identifier of the read-only field.

            • Name (string) --

              The name of the task template field.

      • InvisibleFields (list) --

        Lists the fields that are invisible to agents.

        • (dict) --

          A field that is invisible to an agent.

          • Id (dict) --

            Identifier of the invisible field.

            • Name (string) --

              The name of the task template field.

    • Defaults (dict) --

      The default values for fields when a task is created by referencing this template.

      • DefaultFieldValues (list) --

        Default value for the field.

        • (dict) --

          Describes a default field and its corresponding value.

          • Id (dict) --

            Identifier of a field.

            • Name (string) --

              The name of the task template field.

          • DefaultValue (string) --

            Default value for the field.

    • Fields (list) --

      Fields that are part of the template.

      • (dict) --

        Describes a single task template field.

        • Id (dict) --

          The unique identifier for the field.

          • Name (string) --

            The name of the task template field.

        • Description (string) --

          The description of the field.

        • Type (string) --

          Indicates the type of field.

        • SingleSelectOptions (list) --

          A list of options for a single select field.

          • (string) --
    • Status (string) --

      Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can only be created from ACTIVE templates. If a template is marked as INACTIVE , then a task that refers to this template cannot be created.

    • LastModifiedTime (datetime) --

      The timestamp when the task template was last modified.

    • CreatedTime (datetime) --

      The timestamp when the task template was created.

    • Tags (dict) --

      The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

      • (string) --
        • (string) --

Exceptions

get_traffic_distribution(**kwargs)

Retrieves the current traffic distribution for a given traffic distribution group.

See also: AWS API Documentation

Request Syntax

response = client.get_traffic_distribution(
    Id='string'
)
Parameters
Id (string) --

[REQUIRED]

The identifier of the traffic distribution group.

Return type
dict
Returns
Response Syntax
{
    'TelephonyConfig': {
        'Distributions': [
            {
                'Region': 'string',
                'Percentage': 123
            },
        ]
    },
    'Id': 'string',
    'Arn': 'string'
}

Response Structure

  • (dict) --
    • TelephonyConfig (dict) --

      The distribution of traffic between the instance and its replicas.

      • Distributions (list) --

        Information about traffic distributions.

        • (dict) --

          Information about a traffic distribution.

          • Region (string) --

            The Amazon Web Services Region where the traffic is distributed.

          • Percentage (integer) --

            The percentage of the traffic that is distributed, in increments of 10.

    • Id (string) --

      The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.

    • Arn (string) --

      The Amazon Resource Name (ARN) of the traffic distribution group.

Exceptions

get_waiter(waiter_name)

Returns an object that can wait for some condition.

Parameters
waiter_name (str) -- The name of the waiter to get. See the waiters section of the service docs for a list of available waiters.
Returns
The specified waiter object.
Return type
botocore.waiter.Waiter
list_agent_statuses(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Lists agent statuses.

See also: AWS API Documentation

Request Syntax

response = client.list_agent_statuses(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    AgentStatusTypes=[
        'ROUTABLE'|'CUSTOM'|'OFFLINE',
    ]
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
  • AgentStatusTypes (list) --

    Available agent status types.

    • (string) --
Return type

dict

Returns

Response Syntax

{
    'NextToken': 'string',
    'AgentStatusSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string',
            'Type': 'ROUTABLE'|'CUSTOM'|'OFFLINE'
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • AgentStatusSummaryList (list) --

      A summary of agent statuses.

      • (dict) --

        Summary information for an agent status.

        • Id (string) --

          The identifier for an agent status.

        • Arn (string) --

          The Amazon Resource Name (ARN) for the agent status.

        • Name (string) --

          The name of the agent status.

        • Type (string) --

          The type of the agent status.

Exceptions

list_approved_origins(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Returns a paginated list of all approved origins associated with the instance.

See also: AWS API Documentation

Request Syntax

response = client.list_approved_origins(
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'Origins': [
        'string',
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • Origins (list) --

      The approved origins.

      • (string) --
    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_bots(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

For the specified version of Amazon Lex, returns a paginated list of all the Amazon Lex bots currently associated with the instance. Use this API to returns both Amazon Lex V1 and V2 bots.

See also: AWS API Documentation

Request Syntax

response = client.list_bots(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    LexVersion='V1'|'V2'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
  • LexVersion (string) --

    [REQUIRED]

    The version of Amazon Lex or Amazon Lex V2.

Return type

dict

Returns

Response Syntax

{
    'LexBots': [
        {
            'LexBot': {
                'Name': 'string',
                'LexRegion': 'string'
            },
            'LexV2Bot': {
                'AliasArn': 'string'
            }
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • LexBots (list) --

      The names and Amazon Web Services Regions of the Amazon Lex or Amazon Lex V2 bots associated with the specified instance.

      • (dict) --

        Configuration information of an Amazon Lex or Amazon Lex V2 bot.

        • LexBot (dict) --

          Configuration information of an Amazon Lex bot.

          • Name (string) --

            The name of the Amazon Lex bot.

          • LexRegion (string) --

            The Amazon Web Services Region where the Amazon Lex bot was created.

        • LexV2Bot (dict) --

          Configuration information of an Amazon Lex V2 bot.

          • AliasArn (string) --

            The Amazon Resource Name (ARN) of the Amazon Lex V2 bot.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_contact_flow_modules(**kwargs)

Provides information about the flow modules for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.list_contact_flow_modules(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    ContactFlowModuleState='ACTIVE'|'ARCHIVED'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
  • ContactFlowModuleState (string) -- The state of the flow module.
Return type

dict

Returns

Response Syntax

{
    'ContactFlowModulesSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string',
            'State': 'ACTIVE'|'ARCHIVED'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • ContactFlowModulesSummaryList (list) --

      Information about the flow module.

      • (dict) --

        Contains summary information about a flow.

        • Id (string) --

          The identifier of the flow module.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the flow module.

        • Name (string) --

          The name of the flow module.

        • State (string) --

          The type of flow module.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_contact_flows(**kwargs)

Provides information about the flows for the specified Amazon Connect instance.

You can also create and update flows using the Amazon Connect Flow language.

For more information about flows, see Flows in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.list_contact_flows(
    InstanceId='string',
    ContactFlowTypes=[
        'CONTACT_FLOW'|'CUSTOMER_QUEUE'|'CUSTOMER_HOLD'|'CUSTOMER_WHISPER'|'AGENT_HOLD'|'AGENT_WHISPER'|'OUTBOUND_WHISPER'|'AGENT_TRANSFER'|'QUEUE_TRANSFER',
    ],
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ContactFlowTypes (list) --

    The type of flow.

    • (string) --
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
Return type

dict

Returns

Response Syntax

{
    'ContactFlowSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string',
            'ContactFlowType': 'CONTACT_FLOW'|'CUSTOMER_QUEUE'|'CUSTOMER_HOLD'|'CUSTOMER_WHISPER'|'AGENT_HOLD'|'AGENT_WHISPER'|'OUTBOUND_WHISPER'|'AGENT_TRANSFER'|'QUEUE_TRANSFER',
            'ContactFlowState': 'ACTIVE'|'ARCHIVED'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • ContactFlowSummaryList (list) --

      Information about the flows.

      • (dict) --

        Contains summary information about a flow.

        You can also create and update flows using the Amazon Connect Flow language.

        • Id (string) --

          The identifier of the flow.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the flow.

        • Name (string) --

          The name of the flow.

        • ContactFlowType (string) --

          The type of flow.

        • ContactFlowState (string) --

          The type of flow.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_contact_references(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

For the specified referenceTypes , returns a list of references associated with the contact.

See also: AWS API Documentation

Request Syntax

response = client.list_contact_references(
    InstanceId='string',
    ContactId='string',
    ReferenceTypes=[
        'URL'|'ATTACHMENT'|'NUMBER'|'STRING'|'DATE'|'EMAIL',
    ],
    NextToken='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ContactId (string) --

    [REQUIRED]

    The identifier of the initial contact.

  • ReferenceTypes (list) --

    [REQUIRED]

    The type of reference.

    • (string) --
  • NextToken (string) --

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

    Warning

    This is not expected to be set, because the value returned in the previous response is always null.

Return type

dict

Returns

Response Syntax

{
    'ReferenceSummaryList': [
        {
            'Url': {
                'Name': 'string',
                'Value': 'string'
            },
            'Attachment': {
                'Name': 'string',
                'Value': 'string',
                'Status': 'APPROVED'|'REJECTED'
            },
            'String': {
                'Name': 'string',
                'Value': 'string'
            },
            'Number': {
                'Name': 'string',
                'Value': 'string'
            },
            'Date': {
                'Name': 'string',
                'Value': 'string'
            },
            'Email': {
                'Name': 'string',
                'Value': 'string'
            }
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • ReferenceSummaryList (list) --

      Information about the flows.

      • (dict) --

        Contains summary information about a reference. ReferenceSummary contains only one non null field between the URL and attachment based on the reference type.

        Note

        This is a Tagged Union structure. Only one of the following top level keys will be set: Url, Attachment, String, Number, Date, Email. If a client receives an unknown member it will set SDK_UNKNOWN_MEMBER as the top level key, which maps to the name or tag of the unknown member. The structure of SDK_UNKNOWN_MEMBER is as follows:

        'SDK_UNKNOWN_MEMBER': {'name': 'UnknownMemberName'}
        
        • Url (dict) --

          Information about the reference when the referenceType is URL . Otherwise, null.

          • Name (string) --

            Identifier of the URL reference.

          • Value (string) --

            A valid URL.

        • Attachment (dict) --

          Information about the reference when the referenceType is ATTACHMENT . Otherwise, null.

          • Name (string) --

            Identifier of the attachment reference.

          • Value (string) --

            The location path of the attachment reference.

          • Status (string) --

            Status of the attachment reference type.

        • String (dict) --

          Information about a reference when the referenceType is STRING . Otherwise, null.

          • Name (string) --

            Identifier of the string reference.

          • Value (string) --

            A valid string.

        • Number (dict) --

          Information about a reference when the referenceType is NUMBER . Otherwise, null.

          • Name (string) --

            Identifier of the number reference.

          • Value (string) --

            A valid number.

        • Date (dict) --

          Information about a reference when the referenceType is DATE . Otherwise, null.

          • Name (string) --

            Identifier of the date reference.

          • Value (string) --

            A valid date.

        • Email (dict) --

          Information about a reference when the referenceType is EMAIL . Otherwise, null.

          • Name (string) --

            Identifier of the email reference.

          • Value (string) --

            A valid email address.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

      Warning

      This is always returned as null in the response.

Exceptions

list_default_vocabularies(**kwargs)

Lists the default vocabularies for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.list_default_vocabularies(
    InstanceId='string',
    LanguageCode='ar-AE'|'de-CH'|'de-DE'|'en-AB'|'en-AU'|'en-GB'|'en-IE'|'en-IN'|'en-US'|'en-WL'|'es-ES'|'es-US'|'fr-CA'|'fr-FR'|'hi-IN'|'it-IT'|'ja-JP'|'ko-KR'|'pt-BR'|'pt-PT'|'zh-CN',
    MaxResults=123,
    NextToken='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • LanguageCode (string) -- The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
  • MaxResults (integer) -- The maximum number of results to return per page.
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Return type

dict

Returns

Response Syntax

{
    'DefaultVocabularyList': [
        {
            'InstanceId': 'string',
            'LanguageCode': 'ar-AE'|'de-CH'|'de-DE'|'en-AB'|'en-AU'|'en-GB'|'en-IE'|'en-IN'|'en-US'|'en-WL'|'es-ES'|'es-US'|'fr-CA'|'fr-FR'|'hi-IN'|'it-IT'|'ja-JP'|'ko-KR'|'pt-BR'|'pt-PT'|'zh-CN',
            'VocabularyId': 'string',
            'VocabularyName': 'string'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • DefaultVocabularyList (list) --

      A list of default vocabularies.

      • (dict) --

        Contains information about a default vocabulary.

        • InstanceId (string) --

          The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

        • LanguageCode (string) --

          The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?

        • VocabularyId (string) --

          The identifier of the custom vocabulary.

        • VocabularyName (string) --

          A unique name of the custom vocabulary.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_hours_of_operations(**kwargs)

Provides information about the hours of operation for the specified Amazon Connect instance.

For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.list_hours_of_operations(
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
Return type

dict

Returns

Response Syntax

{
    'HoursOfOperationSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • HoursOfOperationSummaryList (list) --

      Information about the hours of operation.

      • (dict) --

        Contains summary information about hours of operation for a contact center.

        • Id (string) --

          The identifier of the hours of operation.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the hours of operation.

        • Name (string) --

          The name of the hours of operation.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_instance_attributes(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Returns a paginated list of all attribute types for the given instance.

See also: AWS API Documentation

Request Syntax

response = client.list_instance_attributes(
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'Attributes': [
        {
            'AttributeType': 'INBOUND_CALLS'|'OUTBOUND_CALLS'|'CONTACTFLOW_LOGS'|'CONTACT_LENS'|'AUTO_RESOLVE_BEST_VOICES'|'USE_CUSTOM_TTS_VOICES'|'EARLY_MEDIA'|'MULTI_PARTY_CONFERENCE'|'HIGH_VOLUME_OUTBOUND'|'ENHANCED_CONTACT_MONITORING',
            'Value': 'string'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • Attributes (list) --

      The attribute types.

      • (dict) --

        A toggle for an individual feature at the instance level.

        • AttributeType (string) --

          The type of attribute.

        • Value (string) --

          The value of the attribute.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_instance_storage_configs(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Returns a paginated list of storage configs for the identified instance and resource type.

See also: AWS API Documentation

Request Syntax

response = client.list_instance_storage_configs(
    InstanceId='string',
    ResourceType='CHAT_TRANSCRIPTS'|'CALL_RECORDINGS'|'SCHEDULED_REPORTS'|'MEDIA_STREAMS'|'CONTACT_TRACE_RECORDS'|'AGENT_EVENTS'|'REAL_TIME_CONTACT_ANALYSIS_SEGMENTS',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ResourceType (string) --

    [REQUIRED]

    A valid resource type.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'StorageConfigs': [
        {
            'AssociationId': 'string',
            'StorageType': 'S3'|'KINESIS_VIDEO_STREAM'|'KINESIS_STREAM'|'KINESIS_FIREHOSE',
            'S3Config': {
                'BucketName': 'string',
                'BucketPrefix': 'string',
                'EncryptionConfig': {
                    'EncryptionType': 'KMS',
                    'KeyId': 'string'
                }
            },
            'KinesisVideoStreamConfig': {
                'Prefix': 'string',
                'RetentionPeriodHours': 123,
                'EncryptionConfig': {
                    'EncryptionType': 'KMS',
                    'KeyId': 'string'
                }
            },
            'KinesisStreamConfig': {
                'StreamArn': 'string'
            },
            'KinesisFirehoseConfig': {
                'FirehoseArn': 'string'
            }
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • StorageConfigs (list) --

      A valid storage type.

      • (dict) --

        The storage configuration for the instance.

        • AssociationId (string) --

          The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.

        • StorageType (string) --

          A valid storage type.

        • S3Config (dict) --

          The S3 bucket configuration.

          • BucketName (string) --

            The S3 bucket name.

          • BucketPrefix (string) --

            The S3 bucket prefix.

          • EncryptionConfig (dict) --

            The Amazon S3 encryption configuration.

            • EncryptionType (string) --

              The type of encryption.

            • KeyId (string) --

              The full ARN of the encryption key.

              Note

              Be sure to provide the full ARN of the encryption key, not just the ID.

        • KinesisVideoStreamConfig (dict) --

          The configuration of the Kinesis video stream.

          • Prefix (string) --

            The prefix of the video stream.

          • RetentionPeriodHours (integer) --

            The number of hours data is retained in the stream. Kinesis Video Streams retains the data in a data store that is associated with the stream.

            The default value is 0, indicating that the stream does not persist data.

          • EncryptionConfig (dict) --

            The encryption configuration.

            • EncryptionType (string) --

              The type of encryption.

            • KeyId (string) --

              The full ARN of the encryption key.

              Note

              Be sure to provide the full ARN of the encryption key, not just the ID.

        • KinesisStreamConfig (dict) --

          The configuration of the Kinesis data stream.

          • StreamArn (string) --

            The Amazon Resource Name (ARN) of the data stream.

        • KinesisFirehoseConfig (dict) --

          The configuration of the Kinesis Firehose delivery stream.

          • FirehoseArn (string) --

            The Amazon Resource Name (ARN) of the delivery stream.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_instances(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Return a list of instances which are in active state, creation-in-progress state, and failed state. Instances that aren't successfully created (they are in a failed state) are returned only for 24 hours after the CreateInstance API was invoked.

See also: AWS API Documentation

Request Syntax

response = client.list_instances(
    NextToken='string',
    MaxResults=123
)
Parameters
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'InstanceSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'IdentityManagementType': 'SAML'|'CONNECT_MANAGED'|'EXISTING_DIRECTORY',
            'InstanceAlias': 'string',
            'CreatedTime': datetime(2015, 1, 1),
            'ServiceRole': 'string',
            'InstanceStatus': 'CREATION_IN_PROGRESS'|'ACTIVE'|'CREATION_FAILED',
            'InboundCallsEnabled': True|False,
            'OutboundCallsEnabled': True|False
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • InstanceSummaryList (list) --

      Information about the instances.

      • (dict) --

        Information about the instance.

        • Id (string) --

          The identifier of the instance.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the instance.

        • IdentityManagementType (string) --

          The identity management type of the instance.

        • InstanceAlias (string) --

          The alias of the instance.

        • CreatedTime (datetime) --

          When the instance was created.

        • ServiceRole (string) --

          The service role of the instance.

        • InstanceStatus (string) --

          The state of the instance.

        • InboundCallsEnabled (boolean) --

          Whether inbound calls are enabled.

        • OutboundCallsEnabled (boolean) --

          Whether outbound calls are enabled.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_integration_associations(**kwargs)

Provides summary information about the Amazon Web Services resource associations for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.list_integration_associations(
    InstanceId='string',
    IntegrationType='EVENT'|'VOICE_ID'|'PINPOINT_APP'|'WISDOM_ASSISTANT'|'WISDOM_KNOWLEDGE_BASE'|'CASES_DOMAIN',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • IntegrationType (string) -- The integration type.
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'IntegrationAssociationSummaryList': [
        {
            'IntegrationAssociationId': 'string',
            'IntegrationAssociationArn': 'string',
            'InstanceId': 'string',
            'IntegrationType': 'EVENT'|'VOICE_ID'|'PINPOINT_APP'|'WISDOM_ASSISTANT'|'WISDOM_KNOWLEDGE_BASE'|'CASES_DOMAIN',
            'IntegrationArn': 'string',
            'SourceApplicationUrl': 'string',
            'SourceApplicationName': 'string',
            'SourceType': 'SALESFORCE'|'ZENDESK'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • IntegrationAssociationSummaryList (list) --

      The associations.

      • (dict) --

        Contains summary information about the associated AppIntegrations.

        • IntegrationAssociationId (string) --

          The identifier for the AppIntegration association.

        • IntegrationAssociationArn (string) --

          The Amazon Resource Name (ARN) for the AppIntegration association.

        • InstanceId (string) --

          The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

        • IntegrationType (string) --

          The integration type.

        • IntegrationArn (string) --

          The Amazon Resource Name (ARN) for the AppIntegration.

        • SourceApplicationUrl (string) --

          The URL for the external application.

        • SourceApplicationName (string) --

          The user-provided, friendly name for the external application.

        • SourceType (string) --

          The name of the source.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_lambda_functions(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Returns a paginated list of all Lambda functions that display in the dropdown options in the relevant flow blocks.

See also: AWS API Documentation

Request Syntax

response = client.list_lambda_functions(
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'LambdaFunctions': [
        'string',
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • LambdaFunctions (list) --

      The Lambdafunction ARNs associated with the specified instance.

      • (string) --
    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_lex_bots(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Returns a paginated list of all the Amazon Lex V1 bots currently associated with the instance. To return both Amazon Lex V1 and V2 bots, use the ListBots API.

See also: AWS API Documentation

Request Syntax

response = client.list_lex_bots(
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. If no value is specified, the default is 10.
Return type

dict

Returns

Response Syntax

{
    'LexBots': [
        {
            'Name': 'string',
            'LexRegion': 'string'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • LexBots (list) --

      The names and Amazon Web Services Regions of the Amazon Lex bots associated with the specified instance.

      • (dict) --

        Configuration information of an Amazon Lex bot.

        • Name (string) --

          The name of the Amazon Lex bot.

        • LexRegion (string) --

          The Amazon Web Services Region where the Amazon Lex bot was created.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_phone_numbers(**kwargs)

Provides information about the phone numbers for the specified Amazon Connect instance.

For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide .

Warning

The phone number Arn value that is returned from each of the items in the PhoneNumberSummaryList cannot be used to tag phone number resources. It will fail with a ResourceNotFoundException . Instead, use the ListPhoneNumbersV2 API. It returns the new phone number ARN that can be used to tag phone number resources.

See also: AWS API Documentation

Request Syntax

response = client.list_phone_numbers(
    InstanceId='string',
    PhoneNumberTypes=[
        'TOLL_FREE'|'DID',
    ],
    PhoneNumberCountryCodes=[
        'AF'|'AL'|'DZ'|'AS'|'AD'|'AO'|'AI'|'AQ'|'AG'|'AR'|'AM'|'AW'|'AU'|'AT'|'AZ'|'BS'|'BH'|'BD'|'BB'|'BY'|'BE'|'BZ'|'BJ'|'BM'|'BT'|'BO'|'BA'|'BW'|'BR'|'IO'|'VG'|'BN'|'BG'|'BF'|'BI'|'KH'|'CM'|'CA'|'CV'|'KY'|'CF'|'TD'|'CL'|'CN'|'CX'|'CC'|'CO'|'KM'|'CK'|'CR'|'HR'|'CU'|'CW'|'CY'|'CZ'|'CD'|'DK'|'DJ'|'DM'|'DO'|'TL'|'EC'|'EG'|'SV'|'GQ'|'ER'|'EE'|'ET'|'FK'|'FO'|'FJ'|'FI'|'FR'|'PF'|'GA'|'GM'|'GE'|'DE'|'GH'|'GI'|'GR'|'GL'|'GD'|'GU'|'GT'|'GG'|'GN'|'GW'|'GY'|'HT'|'HN'|'HK'|'HU'|'IS'|'IN'|'ID'|'IR'|'IQ'|'IE'|'IM'|'IL'|'IT'|'CI'|'JM'|'JP'|'JE'|'JO'|'KZ'|'KE'|'KI'|'KW'|'KG'|'LA'|'LV'|'LB'|'LS'|'LR'|'LY'|'LI'|'LT'|'LU'|'MO'|'MK'|'MG'|'MW'|'MY'|'MV'|'ML'|'MT'|'MH'|'MR'|'MU'|'YT'|'MX'|'FM'|'MD'|'MC'|'MN'|'ME'|'MS'|'MA'|'MZ'|'MM'|'NA'|'NR'|'NP'|'NL'|'AN'|'NC'|'NZ'|'NI'|'NE'|'NG'|'NU'|'KP'|'MP'|'NO'|'OM'|'PK'|'PW'|'PA'|'PG'|'PY'|'PE'|'PH'|'PN'|'PL'|'PT'|'PR'|'QA'|'CG'|'RE'|'RO'|'RU'|'RW'|'BL'|'SH'|'KN'|'LC'|'MF'|'PM'|'VC'|'WS'|'SM'|'ST'|'SA'|'SN'|'RS'|'SC'|'SL'|'SG'|'SX'|'SK'|'SI'|'SB'|'SO'|'ZA'|'KR'|'ES'|'LK'|'SD'|'SR'|'SJ'|'SZ'|'SE'|'CH'|'SY'|'TW'|'TJ'|'TZ'|'TH'|'TG'|'TK'|'TO'|'TT'|'TN'|'TR'|'TM'|'TC'|'TV'|'VI'|'UG'|'UA'|'AE'|'GB'|'US'|'UY'|'UZ'|'VU'|'VA'|'VE'|'VN'|'WF'|'EH'|'YE'|'ZM'|'ZW',
    ],
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • PhoneNumberTypes (list) --

    The type of phone number.

    • (string) --
  • PhoneNumberCountryCodes (list) --

    The ISO country code.

    • (string) --
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
Return type

dict

Returns

Response Syntax

{
    'PhoneNumberSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'PhoneNumber': 'string',
            'PhoneNumberType': 'TOLL_FREE'|'DID',
            'PhoneNumberCountryCode': 'AF'|'AL'|'DZ'|'AS'|'AD'|'AO'|'AI'|'AQ'|'AG'|'AR'|'AM'|'AW'|'AU'|'AT'|'AZ'|'BS'|'BH'|'BD'|'BB'|'BY'|'BE'|'BZ'|'BJ'|'BM'|'BT'|'BO'|'BA'|'BW'|'BR'|'IO'|'VG'|'BN'|'BG'|'BF'|'BI'|'KH'|'CM'|'CA'|'CV'|'KY'|'CF'|'TD'|'CL'|'CN'|'CX'|'CC'|'CO'|'KM'|'CK'|'CR'|'HR'|'CU'|'CW'|'CY'|'CZ'|'CD'|'DK'|'DJ'|'DM'|'DO'|'TL'|'EC'|'EG'|'SV'|'GQ'|'ER'|'EE'|'ET'|'FK'|'FO'|'FJ'|'FI'|'FR'|'PF'|'GA'|'GM'|'GE'|'DE'|'GH'|'GI'|'GR'|'GL'|'GD'|'GU'|'GT'|'GG'|'GN'|'GW'|'GY'|'HT'|'HN'|'HK'|'HU'|'IS'|'IN'|'ID'|'IR'|'IQ'|'IE'|'IM'|'IL'|'IT'|'CI'|'JM'|'JP'|'JE'|'JO'|'KZ'|'KE'|'KI'|'KW'|'KG'|'LA'|'LV'|'LB'|'LS'|'LR'|'LY'|'LI'|'LT'|'LU'|'MO'|'MK'|'MG'|'MW'|'MY'|'MV'|'ML'|'MT'|'MH'|'MR'|'MU'|'YT'|'MX'|'FM'|'MD'|'MC'|'MN'|'ME'|'MS'|'MA'|'MZ'|'MM'|'NA'|'NR'|'NP'|'NL'|'AN'|'NC'|'NZ'|'NI'|'NE'|'NG'|'NU'|'KP'|'MP'|'NO'|'OM'|'PK'|'PW'|'PA'|'PG'|'PY'|'PE'|'PH'|'PN'|'PL'|'PT'|'PR'|'QA'|'CG'|'RE'|'RO'|'RU'|'RW'|'BL'|'SH'|'KN'|'LC'|'MF'|'PM'|'VC'|'WS'|'SM'|'ST'|'SA'|'SN'|'RS'|'SC'|'SL'|'SG'|'SX'|'SK'|'SI'|'SB'|'SO'|'ZA'|'KR'|'ES'|'LK'|'SD'|'SR'|'SJ'|'SZ'|'SE'|'CH'|'SY'|'TW'|'TJ'|'TZ'|'TH'|'TG'|'TK'|'TO'|'TT'|'TN'|'TR'|'TM'|'TC'|'TV'|'VI'|'UG'|'UA'|'AE'|'GB'|'US'|'UY'|'UZ'|'VU'|'VA'|'VE'|'VN'|'WF'|'EH'|'YE'|'ZM'|'ZW'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • PhoneNumberSummaryList (list) --

      Information about the phone numbers.

      • (dict) --

        Contains summary information about a phone number for a contact center.

        • Id (string) --

          The identifier of the phone number.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the phone number.

        • PhoneNumber (string) --

          The phone number.

        • PhoneNumberType (string) --

          The type of phone number.

        • PhoneNumberCountryCode (string) --

          The ISO country code.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_phone_numbers_v2(**kwargs)

Lists phone numbers claimed to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with traffic distribution group.

For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.list_phone_numbers_v2(
    TargetArn='string',
    MaxResults=123,
    NextToken='string',
    PhoneNumberCountryCodes=[
        'AF'|'AL'|'DZ'|'AS'|'AD'|'AO'|'AI'|'AQ'|'AG'|'AR'|'AM'|'AW'|'AU'|'AT'|'AZ'|'BS'|'BH'|'BD'|'BB'|'BY'|'BE'|'BZ'|'BJ'|'BM'|'BT'|'BO'|'BA'|'BW'|'BR'|'IO'|'VG'|'BN'|'BG'|'BF'|'BI'|'KH'|'CM'|'CA'|'CV'|'KY'|'CF'|'TD'|'CL'|'CN'|'CX'|'CC'|'CO'|'KM'|'CK'|'CR'|'HR'|'CU'|'CW'|'CY'|'CZ'|'CD'|'DK'|'DJ'|'DM'|'DO'|'TL'|'EC'|'EG'|'SV'|'GQ'|'ER'|'EE'|'ET'|'FK'|'FO'|'FJ'|'FI'|'FR'|'PF'|'GA'|'GM'|'GE'|'DE'|'GH'|'GI'|'GR'|'GL'|'GD'|'GU'|'GT'|'GG'|'GN'|'GW'|'GY'|'HT'|'HN'|'HK'|'HU'|'IS'|'IN'|'ID'|'IR'|'IQ'|'IE'|'IM'|'IL'|'IT'|'CI'|'JM'|'JP'|'JE'|'JO'|'KZ'|'KE'|'KI'|'KW'|'KG'|'LA'|'LV'|'LB'|'LS'|'LR'|'LY'|'LI'|'LT'|'LU'|'MO'|'MK'|'MG'|'MW'|'MY'|'MV'|'ML'|'MT'|'MH'|'MR'|'MU'|'YT'|'MX'|'FM'|'MD'|'MC'|'MN'|'ME'|'MS'|'MA'|'MZ'|'MM'|'NA'|'NR'|'NP'|'NL'|'AN'|'NC'|'NZ'|'NI'|'NE'|'NG'|'NU'|'KP'|'MP'|'NO'|'OM'|'PK'|'PW'|'PA'|'PG'|'PY'|'PE'|'PH'|'PN'|'PL'|'PT'|'PR'|'QA'|'CG'|'RE'|'RO'|'RU'|'RW'|'BL'|'SH'|'KN'|'LC'|'MF'|'PM'|'VC'|'WS'|'SM'|'ST'|'SA'|'SN'|'RS'|'SC'|'SL'|'SG'|'SX'|'SK'|'SI'|'SB'|'SO'|'ZA'|'KR'|'ES'|'LK'|'SD'|'SR'|'SJ'|'SZ'|'SE'|'CH'|'SY'|'TW'|'TJ'|'TZ'|'TH'|'TG'|'TK'|'TO'|'TT'|'TN'|'TR'|'TM'|'TC'|'TV'|'VI'|'UG'|'UA'|'AE'|'GB'|'US'|'UY'|'UZ'|'VU'|'VA'|'VE'|'VN'|'WF'|'EH'|'YE'|'ZM'|'ZW',
    ],
    PhoneNumberTypes=[
        'TOLL_FREE'|'DID',
    ],
    PhoneNumberPrefix='string'
)
Parameters
  • TargetArn (string) -- The Amazon Resource Name (ARN) for Amazon Connect instances or traffic distribution groups that phone numbers are claimed to. If TargetArn input is not provided, this API lists numbers claimed to all the Amazon Connect instances belonging to your account in the same Amazon Web Services Region as the request.
  • MaxResults (integer) -- The maximum number of results to return per page.
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • PhoneNumberCountryCodes (list) --

    The ISO country code.

    • (string) --
  • PhoneNumberTypes (list) --

    The type of phone number.

    • (string) --
  • PhoneNumberPrefix (string) -- The prefix of the phone number. If provided, it must contain + as part of the country code.
Return type

dict

Returns

Response Syntax

{
    'NextToken': 'string',
    'ListPhoneNumbersSummaryList': [
        {
            'PhoneNumberId': 'string',
            'PhoneNumberArn': 'string',
            'PhoneNumber': 'string',
            'PhoneNumberCountryCode': 'AF'|'AL'|'DZ'|'AS'|'AD'|'AO'|'AI'|'AQ'|'AG'|'AR'|'AM'|'AW'|'AU'|'AT'|'AZ'|'BS'|'BH'|'BD'|'BB'|'BY'|'BE'|'BZ'|'BJ'|'BM'|'BT'|'BO'|'BA'|'BW'|'BR'|'IO'|'VG'|'BN'|'BG'|'BF'|'BI'|'KH'|'CM'|'CA'|'CV'|'KY'|'CF'|'TD'|'CL'|'CN'|'CX'|'CC'|'CO'|'KM'|'CK'|'CR'|'HR'|'CU'|'CW'|'CY'|'CZ'|'CD'|'DK'|'DJ'|'DM'|'DO'|'TL'|'EC'|'EG'|'SV'|'GQ'|'ER'|'EE'|'ET'|'FK'|'FO'|'FJ'|'FI'|'FR'|'PF'|'GA'|'GM'|'GE'|'DE'|'GH'|'GI'|'GR'|'GL'|'GD'|'GU'|'GT'|'GG'|'GN'|'GW'|'GY'|'HT'|'HN'|'HK'|'HU'|'IS'|'IN'|'ID'|'IR'|'IQ'|'IE'|'IM'|'IL'|'IT'|'CI'|'JM'|'JP'|'JE'|'JO'|'KZ'|'KE'|'KI'|'KW'|'KG'|'LA'|'LV'|'LB'|'LS'|'LR'|'LY'|'LI'|'LT'|'LU'|'MO'|'MK'|'MG'|'MW'|'MY'|'MV'|'ML'|'MT'|'MH'|'MR'|'MU'|'YT'|'MX'|'FM'|'MD'|'MC'|'MN'|'ME'|'MS'|'MA'|'MZ'|'MM'|'NA'|'NR'|'NP'|'NL'|'AN'|'NC'|'NZ'|'NI'|'NE'|'NG'|'NU'|'KP'|'MP'|'NO'|'OM'|'PK'|'PW'|'PA'|'PG'|'PY'|'PE'|'PH'|'PN'|'PL'|'PT'|'PR'|'QA'|'CG'|'RE'|'RO'|'RU'|'RW'|'BL'|'SH'|'KN'|'LC'|'MF'|'PM'|'VC'|'WS'|'SM'|'ST'|'SA'|'SN'|'RS'|'SC'|'SL'|'SG'|'SX'|'SK'|'SI'|'SB'|'SO'|'ZA'|'KR'|'ES'|'LK'|'SD'|'SR'|'SJ'|'SZ'|'SE'|'CH'|'SY'|'TW'|'TJ'|'TZ'|'TH'|'TG'|'TK'|'TO'|'TT'|'TN'|'TR'|'TM'|'TC'|'TV'|'VI'|'UG'|'UA'|'AE'|'GB'|'US'|'UY'|'UZ'|'VU'|'VA'|'VE'|'VN'|'WF'|'EH'|'YE'|'ZM'|'ZW',
            'PhoneNumberType': 'TOLL_FREE'|'DID',
            'TargetArn': 'string'
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • ListPhoneNumbersSummaryList (list) --

      Information about phone numbers that have been claimed to your Amazon Connect instances or traffic distribution groups.

      • (dict) --

        Information about phone numbers that have been claimed to your Amazon Connect instance or traffic distribution group.

        • PhoneNumberId (string) --

          A unique identifier for the phone number.

        • PhoneNumberArn (string) --

          The Amazon Resource Name (ARN) of the phone number.

        • PhoneNumber (string) --

          The phone number. Phone numbers are formatted [+] [country code] [subscriber number including area code] .

        • PhoneNumberCountryCode (string) --

          The ISO country code.

        • PhoneNumberType (string) --

          The type of phone number.

        • TargetArn (string) --

          The Amazon Resource Name (ARN) for Amazon Connect instances or traffic distribution groups that phone numbers are claimed to.

Exceptions

list_prompts(**kwargs)

Provides information about the prompts for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.list_prompts(
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
Return type

dict

Returns

Response Syntax

{
    'PromptSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • PromptSummaryList (list) --

      Information about the prompts.

      • (dict) --

        Contains information about the prompt.

        • Id (string) --

          The identifier of the prompt.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the prompt.

        • Name (string) --

          The name of the prompt.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_queue_quick_connects(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Lists the quick connects associated with a queue.

See also: AWS API Documentation

Request Syntax

response = client.list_queue_quick_connects(
    InstanceId='string',
    QueueId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • QueueId (string) --

    [REQUIRED]

    The identifier for the queue.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
Return type

dict

Returns

Response Syntax

{
    'NextToken': 'string',
    'QuickConnectSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string',
            'QuickConnectType': 'USER'|'QUEUE'|'PHONE_NUMBER'
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • QuickConnectSummaryList (list) --

      Information about the quick connects.

      • (dict) --

        Contains summary information about a quick connect.

        • Id (string) --

          The identifier for the quick connect.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the quick connect.

        • Name (string) --

          The name of the quick connect.

        • QuickConnectType (string) --

          The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).

Exceptions

list_queues(**kwargs)

Provides information about the queues for the specified Amazon Connect instance.

If you do not specify a QueueTypes parameter, both standard and agent queues are returned. This might cause an unexpected truncation of results if you have more than 1000 agents and you limit the number of results of the API call in code.

For more information about queues, see Queues: Standard and Agent in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.list_queues(
    InstanceId='string',
    QueueTypes=[
        'STANDARD'|'AGENT',
    ],
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • QueueTypes (list) --

    The type of queue.

    • (string) --
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
Return type

dict

Returns

Response Syntax

{
    'QueueSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string',
            'QueueType': 'STANDARD'|'AGENT'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • QueueSummaryList (list) --

      Information about the queues.

      • (dict) --

        Contains summary information about a queue.

        • Id (string) --

          The identifier of the queue.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the queue.

        • Name (string) --

          The name of the queue.

        • QueueType (string) --

          The type of queue.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_quick_connects(**kwargs)

Provides information about the quick connects for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.list_quick_connects(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    QuickConnectTypes=[
        'USER'|'QUEUE'|'PHONE_NUMBER',
    ]
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
  • QuickConnectTypes (list) --

    The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).

    • (string) --
Return type

dict

Returns

Response Syntax

{
    'QuickConnectSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string',
            'QuickConnectType': 'USER'|'QUEUE'|'PHONE_NUMBER'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • QuickConnectSummaryList (list) --

      Information about the quick connects.

      • (dict) --

        Contains summary information about a quick connect.

        • Id (string) --

          The identifier for the quick connect.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the quick connect.

        • Name (string) --

          The name of the quick connect.

        • QuickConnectType (string) --

          The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_routing_profile_queues(**kwargs)

Lists the queues associated with a routing profile.

See also: AWS API Documentation

Request Syntax

response = client.list_routing_profile_queues(
    InstanceId='string',
    RoutingProfileId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • RoutingProfileId (string) --

    [REQUIRED]

    The identifier of the routing profile.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
Return type

dict

Returns

Response Syntax

{
    'NextToken': 'string',
    'RoutingProfileQueueConfigSummaryList': [
        {
            'QueueId': 'string',
            'QueueArn': 'string',
            'QueueName': 'string',
            'Priority': 123,
            'Delay': 123,
            'Channel': 'VOICE'|'CHAT'|'TASK'
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • RoutingProfileQueueConfigSummaryList (list) --

      Information about the routing profiles.

      • (dict) --

        Contains summary information about a routing profile queue.

        • QueueId (string) --

          The identifier for the queue.

        • QueueArn (string) --

          The Amazon Resource Name (ARN) of the queue.

        • QueueName (string) --

          The name of the queue.

        • Priority (integer) --

          The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.

        • Delay (integer) --

          The delay, in seconds, that a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide .

        • Channel (string) --

          The channels this queue supports.

Exceptions

list_routing_profiles(**kwargs)

Provides summary information about the routing profiles for the specified Amazon Connect instance.

For more information about routing profiles, see Routing Profiles and Create a Routing Profile in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.list_routing_profiles(
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
Return type

dict

Returns

Response Syntax

{
    'RoutingProfileSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • RoutingProfileSummaryList (list) --

      Information about the routing profiles.

      • (dict) --

        Contains summary information about a routing profile.

        • Id (string) --

          The identifier of the routing profile.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the routing profile.

        • Name (string) --

          The name of the routing profile.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_rules(**kwargs)

List all rules for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.list_rules(
    InstanceId='string',
    PublishStatus='DRAFT'|'PUBLISHED',
    EventSourceName='OnPostCallAnalysisAvailable'|'OnRealTimeCallAnalysisAvailable'|'OnPostChatAnalysisAvailable'|'OnZendeskTicketCreate'|'OnZendeskTicketStatusUpdate'|'OnSalesforceCaseCreate',
    MaxResults=123,
    NextToken='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • PublishStatus (string) -- The publish status of the rule.
  • EventSourceName (string) -- The name of the event source.
  • MaxResults (integer) -- The maximum number of results to return per page.
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Return type

dict

Returns

Response Syntax

{
    'RuleSummaryList': [
        {
            'Name': 'string',
            'RuleId': 'string',
            'RuleArn': 'string',
            'EventSourceName': 'OnPostCallAnalysisAvailable'|'OnRealTimeCallAnalysisAvailable'|'OnPostChatAnalysisAvailable'|'OnZendeskTicketCreate'|'OnZendeskTicketStatusUpdate'|'OnSalesforceCaseCreate',
            'PublishStatus': 'DRAFT'|'PUBLISHED',
            'ActionSummaries': [
                {
                    'ActionType': 'CREATE_TASK'|'ASSIGN_CONTACT_CATEGORY'|'GENERATE_EVENTBRIDGE_EVENT'|'SEND_NOTIFICATION'
                },
            ],
            'CreatedTime': datetime(2015, 1, 1),
            'LastUpdatedTime': datetime(2015, 1, 1)
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • RuleSummaryList (list) --

      Summary information about a rule.

      • (dict) --

        A list of ActionTypes associated with a rule.

        • Name (string) --

          The name of the rule.

        • RuleId (string) --

          A unique identifier for the rule.

        • RuleArn (string) --

          The Amazon Resource Name (ARN) of the rule.

        • EventSourceName (string) --

          The name of the event source.

        • PublishStatus (string) --

          The publish status of the rule.

        • ActionSummaries (list) --

          A list of ActionTypes associated with a rule.

          • (dict) --

            Information about an action.

            • ActionType (string) --

              The action type.

        • CreatedTime (datetime) --

          The timestamp for when the rule was created.

        • LastUpdatedTime (datetime) --

          The timestamp for when the rule was last updated.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_security_keys(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Returns a paginated list of all security keys associated with the instance.

See also: AWS API Documentation

Request Syntax

response = client.list_security_keys(
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'SecurityKeys': [
        {
            'AssociationId': 'string',
            'Key': 'string',
            'CreationTime': datetime(2015, 1, 1)
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • SecurityKeys (list) --

      The security keys.

      • (dict) --

        Configuration information of the security key.

        • AssociationId (string) --

          The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.

        • Key (string) --

          The key of the security key.

        • CreationTime (datetime) --

          When the security key was created.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_security_profile_permissions(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Lists the permissions granted to a security profile.

See also: AWS API Documentation

Request Syntax

response = client.list_security_profile_permissions(
    SecurityProfileId='string',
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • SecurityProfileId (string) --

    [REQUIRED]

    The identifier for the security profle.

  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'Permissions': [
        'string',
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • Permissions (list) --

      The permissions granted to the security profile. For a complete list of valid permissions, see List of security profile permissions.

      • (string) --
    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_security_profiles(**kwargs)

Provides summary information about the security profiles for the specified Amazon Connect instance.

For more information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.list_security_profiles(
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
Return type

dict

Returns

Response Syntax

{
    'SecurityProfileSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • SecurityProfileSummaryList (list) --

      Information about the security profiles.

      • (dict) --

        Contains information about a security profile.

        • Id (string) --

          The identifier of the security profile.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the security profile.

        • Name (string) --

          The name of the security profile.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_tags_for_resource(**kwargs)

Lists the tags for the specified resource.

For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.list_tags_for_resource(
    resourceArn='string'
)
Parameters
resourceArn (string) --

[REQUIRED]

The Amazon Resource Name (ARN) of the resource.

Return type
dict
Returns
Response Syntax
{
    'tags': {
        'string': 'string'
    }
}

Response Structure

  • (dict) --
    • tags (dict) --

      Information about the tags.

      • (string) --
        • (string) --

Exceptions

list_task_templates(**kwargs)

Lists task templates for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.list_task_templates(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    Status='ACTIVE'|'INACTIVE',
    Name='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) --

    The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

    Warning

    It is not expected that you set this because the value returned in the previous response is always null.

  • MaxResults (integer) --

    The maximum number of results to return per page.

    Warning

    It is not expected that you set this.

  • Status (string) -- Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can only be created from ACTIVE templates. If a template is marked as INACTIVE , then a task that refers to this template cannot be created.
  • Name (string) -- The name of the task template.
Return type

dict

Returns

Response Syntax

{
    'TaskTemplates': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string',
            'Description': 'string',
            'Status': 'ACTIVE'|'INACTIVE',
            'LastModifiedTime': datetime(2015, 1, 1),
            'CreatedTime': datetime(2015, 1, 1)
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • TaskTemplates (list) --

      Provides details about a list of task templates belonging to an instance.

      • (dict) --

        Contains summary information about the task template.

        • Id (string) --

          A unique identifier for the task template.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the task template.

        • Name (string) --

          The name of the task template.

        • Description (string) --

          The description of the task template.

        • Status (string) --

          Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can only be created from ACTIVE templates. If a template is marked as INACTIVE , then a task that refers to this template cannot be created.

        • LastModifiedTime (datetime) --

          The timestamp when the task template was last modified.

        • CreatedTime (datetime) --

          The timestamp when the task template was created.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

      Warning

      This is always returned as a null in the response.

Exceptions

list_traffic_distribution_groups(**kwargs)

Lists traffic distribution groups.

See also: AWS API Documentation

Request Syntax

response = client.list_traffic_distribution_groups(
    MaxResults=123,
    NextToken='string',
    InstanceId='string'
)
Parameters
  • MaxResults (integer) -- The maximum number of results to return per page.
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • InstanceId (string) -- The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Return type

dict

Returns

Response Syntax

{
    'NextToken': 'string',
    'TrafficDistributionGroupSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string',
            'InstanceArn': 'string',
            'Status': 'CREATION_IN_PROGRESS'|'ACTIVE'|'CREATION_FAILED'|'PENDING_DELETION'|'DELETION_FAILED'|'UPDATE_IN_PROGRESS'
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • TrafficDistributionGroupSummaryList (list) --

      A list of traffic distribution groups.

      • (dict) --

        Information about traffic distribution groups.

        • Id (string) --

          The identifier of the traffic distribution group. This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created. The ARN must be provided if the call is from the replicated Region.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the traffic distribution group.

        • Name (string) --

          The name of the traffic distribution group.

        • InstanceArn (string) --

          The Amazon Resource Name (ARN) of the traffic distribution group.

        • Status (string) --

          The status of the traffic distribution group.

Exceptions

list_use_cases(**kwargs)

Lists the use cases for the integration association.

See also: AWS API Documentation

Request Syntax

response = client.list_use_cases(
    InstanceId='string',
    IntegrationAssociationId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • IntegrationAssociationId (string) --

    [REQUIRED]

    The identifier for the integration association.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
Return type

dict

Returns

Response Syntax

{
    'UseCaseSummaryList': [
        {
            'UseCaseId': 'string',
            'UseCaseArn': 'string',
            'UseCaseType': 'RULES_EVALUATION'|'CONNECT_CAMPAIGNS'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • UseCaseSummaryList (list) --

      The use cases.

      • (dict) --

        Contains the use case.

        • UseCaseId (string) --

          The identifier for the use case.

        • UseCaseArn (string) --

          The Amazon Resource Name (ARN) for the use case.

        • UseCaseType (string) --

          The type of use case to associate to the integration association. Each integration association can have only one of each use case type.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_user_hierarchy_groups(**kwargs)

Provides summary information about the hierarchy groups for the specified Amazon Connect instance.

For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.list_user_hierarchy_groups(
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
Return type

dict

Returns

Response Syntax

{
    'UserHierarchyGroupSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Name': 'string'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • UserHierarchyGroupSummaryList (list) --

      Information about the hierarchy groups.

      • (dict) --

        Contains summary information about a hierarchy group.

        • Id (string) --

          The identifier of the hierarchy group.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the hierarchy group.

        • Name (string) --

          The name of the hierarchy group.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

list_users(**kwargs)

Provides summary information about the users for the specified Amazon Connect instance.

See also: AWS API Documentation

Request Syntax

response = client.list_users(
    InstanceId='string',
    NextToken='string',
    MaxResults=123
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page. The default MaxResult size is 100.
Return type

dict

Returns

Response Syntax

{
    'UserSummaryList': [
        {
            'Id': 'string',
            'Arn': 'string',
            'Username': 'string'
        },
    ],
    'NextToken': 'string'
}

Response Structure

  • (dict) --

    • UserSummaryList (list) --

      Information about the users.

      • (dict) --

        Contains summary information about a user.

        • Id (string) --

          The identifier of the user account.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the user account.

        • Username (string) --

          The Amazon Connect user name of the user account.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

Exceptions

monitor_contact(**kwargs)

Initiates silent monitoring of a contact. The Contact Control Panel (CCP) of the user specified by userId will be set to silent monitoring mode on the contact.

See also: AWS API Documentation

Request Syntax

response = client.monitor_contact(
    InstanceId='string',
    ContactId='string',
    UserId='string',
    AllowedMonitorCapabilities=[
        'SILENT_MONITOR'|'BARGE',
    ],
    ClientToken='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ContactId (string) --

    [REQUIRED]

    The identifier of the contact.

  • UserId (string) --

    [REQUIRED]

    The identifier of the user account.

  • AllowedMonitorCapabilities (list) --

    Specify which monitoring actions the user is allowed to take. For example, whether the user is allowed to escalate from silent monitoring to barge.

    • (string) --
  • ClientToken (string) --

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    This field is autopopulated if not provided.

Return type

dict

Returns

Response Syntax

{
    'ContactId': 'string',
    'ContactArn': 'string'
}

Response Structure

  • (dict) --

    • ContactId (string) --

      The identifier of the contact.

    • ContactArn (string) --

      The ARN of the contact.

Exceptions

put_user_status(**kwargs)

Changes the current status of a user or agent in Amazon Connect. If the agent is currently handling a contact, this sets the agent's next status.

For more information, see Agent status and Set your next status in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.put_user_status(
    UserId='string',
    InstanceId='string',
    AgentStatusId='string'
)
Parameters
  • UserId (string) --

    [REQUIRED]

    The identifier of the user.

  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • AgentStatusId (string) --

    [REQUIRED]

    The identifier of the agent status.

Return type

dict

Returns

Response Syntax

{}

Response Structure

  • (dict) --

Exceptions

release_phone_number(**kwargs)

Releases a phone number previously claimed to an Amazon Connect instance or traffic distribution group. You can call this API only in the Amazon Web Services Region where the number was claimed.

Warning

To release phone numbers from a traffic distribution group, use the ReleasePhoneNumber API, not the Amazon Connect console.

After releasing a phone number, the phone number enters into a cooldown period of 30 days. It cannot be searched for or claimed again until the period has ended. If you accidentally release a phone number, contact Amazon Web Services Support.

See also: AWS API Documentation

Request Syntax

response = client.release_phone_number(
    PhoneNumberId='string',
    ClientToken='string'
)
Parameters
  • PhoneNumberId (string) --

    [REQUIRED]

    A unique identifier for the phone number.

  • ClientToken (string) --

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    This field is autopopulated if not provided.

Returns

None

Exceptions

replicate_instance(**kwargs)

Replicates an Amazon Connect instance in the specified Amazon Web Services Region.

For more information about replicating an Amazon Connect instance, see Create a replica of your existing Amazon Connect instance in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

Request Syntax

response = client.replicate_instance(
    InstanceId='string',
    ReplicaRegion='string',
    ClientToken='string',
    ReplicaAlias='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance. You can provide the InstanceId , or the entire ARN.

  • ReplicaRegion (string) --

    [REQUIRED]

    The Amazon Web Services Region where to replicate the Amazon Connect instance.

  • ClientToken (string) --

    A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.

    This field is autopopulated if not provided.

  • ReplicaAlias (string) --

    [REQUIRED]

    The alias for the replicated instance. The ReplicaAlias must be unique.

Return type

dict

Returns

Response Syntax

{
    'Id': 'string',
    'Arn': 'string'
}

Response Structure

  • (dict) --

    • Id (string) --

      The identifier of the replicated instance. You can find the instanceId in the ARN of the instance. The replicated instance has the same identifier as the instance it was replicated from.

    • Arn (string) --

      The Amazon Resource Name (ARN) of the replicated instance.

Exceptions

resume_contact_recording(**kwargs)

When a contact is being recorded, and the recording has been suspended using SuspendContactRecording, this API resumes recording the call.

Only voice recordings are supported at this time.

See also: AWS API Documentation

Request Syntax

response = client.resume_contact_recording(
    InstanceId='string',
    ContactId='string',
    InitialContactId='string'
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • ContactId (string) --

    [REQUIRED]

    The identifier of the contact.

  • InitialContactId (string) --

    [REQUIRED]

    The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.

Return type

dict

Returns

Response Syntax

{}

Response Structure

  • (dict) --

Exceptions

search_available_phone_numbers(**kwargs)

Searches for available phone numbers that you can claim to your Amazon Connect instance or traffic distribution group. If the provided TargetArn is a traffic distribution group, you can call this API in both Amazon Web Services Regions associated with the traffic distribution group.

See also: AWS API Documentation

Request Syntax

response = client.search_available_phone_numbers(
    TargetArn='string',
    PhoneNumberCountryCode='AF'|'AL'|'DZ'|'AS'|'AD'|'AO'|'AI'|'AQ'|'AG'|'AR'|'AM'|'AW'|'AU'|'AT'|'AZ'|'BS'|'BH'|'BD'|'BB'|'BY'|'BE'|'BZ'|'BJ'|'BM'|'BT'|'BO'|'BA'|'BW'|'BR'|'IO'|'VG'|'BN'|'BG'|'BF'|'BI'|'KH'|'CM'|'CA'|'CV'|'KY'|'CF'|'TD'|'CL'|'CN'|'CX'|'CC'|'CO'|'KM'|'CK'|'CR'|'HR'|'CU'|'CW'|'CY'|'CZ'|'CD'|'DK'|'DJ'|'DM'|'DO'|'TL'|'EC'|'EG'|'SV'|'GQ'|'ER'|'EE'|'ET'|'FK'|'FO'|'FJ'|'FI'|'FR'|'PF'|'GA'|'GM'|'GE'|'DE'|'GH'|'GI'|'GR'|'GL'|'GD'|'GU'|'GT'|'GG'|'GN'|'GW'|'GY'|'HT'|'HN'|'HK'|'HU'|'IS'|'IN'|'ID'|'IR'|'IQ'|'IE'|'IM'|'IL'|'IT'|'CI'|'JM'|'JP'|'JE'|'JO'|'KZ'|'KE'|'KI'|'KW'|'KG'|'LA'|'LV'|'LB'|'LS'|'LR'|'LY'|'LI'|'LT'|'LU'|'MO'|'MK'|'MG'|'MW'|'MY'|'MV'|'ML'|'MT'|'MH'|'MR'|'MU'|'YT'|'MX'|'FM'|'MD'|'MC'|'MN'|'ME'|'MS'|'MA'|'MZ'|'MM'|'NA'|'NR'|'NP'|'NL'|'AN'|'NC'|'NZ'|'NI'|'NE'|'NG'|'NU'|'KP'|'MP'|'NO'|'OM'|'PK'|'PW'|'PA'|'PG'|'PY'|'PE'|'PH'|'PN'|'PL'|'PT'|'PR'|'QA'|'CG'|'RE'|'RO'|'RU'|'RW'|'BL'|'SH'|'KN'|'LC'|'MF'|'PM'|'VC'|'WS'|'SM'|'ST'|'SA'|'SN'|'RS'|'SC'|'SL'|'SG'|'SX'|'SK'|'SI'|'SB'|'SO'|'ZA'|'KR'|'ES'|'LK'|'SD'|'SR'|'SJ'|'SZ'|'SE'|'CH'|'SY'|'TW'|'TJ'|'TZ'|'TH'|'TG'|'TK'|'TO'|'TT'|'TN'|'TR'|'TM'|'TC'|'TV'|'VI'|'UG'|'UA'|'AE'|'GB'|'US'|'UY'|'UZ'|'VU'|'VA'|'VE'|'VN'|'WF'|'EH'|'YE'|'ZM'|'ZW',
    PhoneNumberType='TOLL_FREE'|'DID',
    PhoneNumberPrefix='string',
    MaxResults=123,
    NextToken='string'
)
Parameters
  • TargetArn (string) --

    [REQUIRED]

    The Amazon Resource Name (ARN) for Amazon Connect instances or traffic distribution groups that phone numbers are claimed to.

  • PhoneNumberCountryCode (string) --

    [REQUIRED]

    The ISO country code.

  • PhoneNumberType (string) --

    [REQUIRED]

    The type of phone number.

  • PhoneNumberPrefix (string) -- The prefix of the phone number. If provided, it must contain + as part of the country code.
  • MaxResults (integer) -- The maximum number of results to return per page.
  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Return type

dict

Returns

Response Syntax

{
    'NextToken': 'string',
    'AvailableNumbersList': [
        {
            'PhoneNumber': 'string',
            'PhoneNumberCountryCode': 'AF'|'AL'|'DZ'|'AS'|'AD'|'AO'|'AI'|'AQ'|'AG'|'AR'|'AM'|'AW'|'AU'|'AT'|'AZ'|'BS'|'BH'|'BD'|'BB'|'BY'|'BE'|'BZ'|'BJ'|'BM'|'BT'|'BO'|'BA'|'BW'|'BR'|'IO'|'VG'|'BN'|'BG'|'BF'|'BI'|'KH'|'CM'|'CA'|'CV'|'KY'|'CF'|'TD'|'CL'|'CN'|'CX'|'CC'|'CO'|'KM'|'CK'|'CR'|'HR'|'CU'|'CW'|'CY'|'CZ'|'CD'|'DK'|'DJ'|'DM'|'DO'|'TL'|'EC'|'EG'|'SV'|'GQ'|'ER'|'EE'|'ET'|'FK'|'FO'|'FJ'|'FI'|'FR'|'PF'|'GA'|'GM'|'GE'|'DE'|'GH'|'GI'|'GR'|'GL'|'GD'|'GU'|'GT'|'GG'|'GN'|'GW'|'GY'|'HT'|'HN'|'HK'|'HU'|'IS'|'IN'|'ID'|'IR'|'IQ'|'IE'|'IM'|'IL'|'IT'|'CI'|'JM'|'JP'|'JE'|'JO'|'KZ'|'KE'|'KI'|'KW'|'KG'|'LA'|'LV'|'LB'|'LS'|'LR'|'LY'|'LI'|'LT'|'LU'|'MO'|'MK'|'MG'|'MW'|'MY'|'MV'|'ML'|'MT'|'MH'|'MR'|'MU'|'YT'|'MX'|'FM'|'MD'|'MC'|'MN'|'ME'|'MS'|'MA'|'MZ'|'MM'|'NA'|'NR'|'NP'|'NL'|'AN'|'NC'|'NZ'|'NI'|'NE'|'NG'|'NU'|'KP'|'MP'|'NO'|'OM'|'PK'|'PW'|'PA'|'PG'|'PY'|'PE'|'PH'|'PN'|'PL'|'PT'|'PR'|'QA'|'CG'|'RE'|'RO'|'RU'|'RW'|'BL'|'SH'|'KN'|'LC'|'MF'|'PM'|'VC'|'WS'|'SM'|'ST'|'SA'|'SN'|'RS'|'SC'|'SL'|'SG'|'SX'|'SK'|'SI'|'SB'|'SO'|'ZA'|'KR'|'ES'|'LK'|'SD'|'SR'|'SJ'|'SZ'|'SE'|'CH'|'SY'|'TW'|'TJ'|'TZ'|'TH'|'TG'|'TK'|'TO'|'TT'|'TN'|'TR'|'TM'|'TC'|'TV'|'VI'|'UG'|'UA'|'AE'|'GB'|'US'|'UY'|'UZ'|'VU'|'VA'|'VE'|'VN'|'WF'|'EH'|'YE'|'ZM'|'ZW',
            'PhoneNumberType': 'TOLL_FREE'|'DID'
        },
    ]
}

Response Structure

  • (dict) --

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • AvailableNumbersList (list) --

      A list of available phone numbers that you can claim to your Amazon Connect instance or traffic distribution group.

      • (dict) --

        Information about available phone numbers.

        • PhoneNumber (string) --

          The phone number. Phone numbers are formatted [+] [country code] [subscriber number including area code] .

        • PhoneNumberCountryCode (string) --

          The ISO country code.

        • PhoneNumberType (string) --

          The type of phone number.

Exceptions

search_queues(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Searches queues in an Amazon Connect instance, with optional filtering.

See also: AWS API Documentation

Request Syntax

response = client.search_queues(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    SearchFilter={
        'TagFilter': {
            'OrConditions': [
                [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ],
            ],
            'AndConditions': [
                {
                    'TagKey': 'string',
                    'TagValue': 'string'
                },
            ],
            'TagCondition': {
                'TagKey': 'string',
                'TagValue': 'string'
            }
        }
    },
    SearchCriteria={
        'OrConditions': [
            {'... recursive ...'},
        ],
        'AndConditions': [
            {'... recursive ...'},
        ],
        'StringCondition': {
            'FieldName': 'string',
            'Value': 'string',
            'ComparisonType': 'STARTS_WITH'|'CONTAINS'|'EXACT'
        },
        'QueueTypeCondition': 'STANDARD'
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
  • SearchFilter (dict) --

    Filters to be applied to search results.

    • TagFilter (dict) --

      An object that can be used to specify Tag conditions inside the SearchFilter . This accepts an OR of AND (List of List) input where:

      • Top level list specifies conditions that need to be applied with OR operator
      • Inner list specifies conditions that need to be applied with AND operator.
      • OrConditions (list) --

        A list of conditions which would be applied together with an OR condition.

        • (list) --
          • (dict) --

            A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

            • TagKey (string) --

              The tag key in the tag condition.

            • TagValue (string) --

              The tag value in the tag condition.

      • AndConditions (list) --

        A list of conditions which would be applied together with an AND condition.

        • (dict) --

          A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

          • TagKey (string) --

            The tag key in the tag condition.

          • TagValue (string) --

            The tag value in the tag condition.

      • TagCondition (dict) --

        A leaf node condition which can be used to specify a tag condition.

        • TagKey (string) --

          The tag key in the tag condition.

        • TagValue (string) --

          The tag value in the tag condition.

  • SearchCriteria (dict) --

    The search criteria to be used to return queues.

    Note

    The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • OrConditions (list) --

      A list of conditions which would be applied together with an OR condition.

      • (dict) --

        The search criteria to be used to return queues.

        Note

        The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • AndConditions (list) --

      A list of conditions which would be applied together with an AND condition.

      • (dict) --

        The search criteria to be used to return queues.

        Note

        The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • StringCondition (dict) --

      A leaf node condition which can be used to specify a string condition.

      Note

      The currently supported value for FieldName : name

      • FieldName (string) --

        The name of the field in the string condition.

      • Value (string) --

        The value of the string.

      • ComparisonType (string) --

        The type of comparison to be made when evaluating the string condition.

    • QueueTypeCondition (string) --

      The type of queue.

Return type

dict

Returns

Response Syntax

{
    'Queues': [
        {
            'Name': 'string',
            'QueueArn': 'string',
            'QueueId': 'string',
            'Description': 'string',
            'OutboundCallerConfig': {
                'OutboundCallerIdName': 'string',
                'OutboundCallerIdNumberId': 'string',
                'OutboundFlowId': 'string'
            },
            'HoursOfOperationId': 'string',
            'MaxContacts': 123,
            'Status': 'ENABLED'|'DISABLED',
            'Tags': {
                'string': 'string'
            }
        },
    ],
    'NextToken': 'string',
    'ApproximateTotalCount': 123
}

Response Structure

  • (dict) --

    • Queues (list) --

      Information about the queues.

      • (dict) --

        Contains information about a queue.

        • Name (string) --

          The name of the queue.

        • QueueArn (string) --

          The Amazon Resource Name (ARN) for the queue.

        • QueueId (string) --

          The identifier for the queue.

        • Description (string) --

          The description of the queue.

        • OutboundCallerConfig (dict) --

          The outbound caller ID name, number, and outbound whisper flow.

          • OutboundCallerIdName (string) --

            The caller ID name.

          • OutboundCallerIdNumberId (string) --

            The caller ID number.

          • OutboundFlowId (string) --

            The outbound whisper flow to be used during an outbound call.

        • HoursOfOperationId (string) --

          The identifier for the hours of operation.

        • MaxContacts (integer) --

          The maximum number of contacts that can be in the queue before it is considered full.

        • Status (string) --

          The status of the queue.

        • Tags (dict) --

          The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

          • (string) --
            • (string) --
    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • ApproximateTotalCount (integer) --

      The total number of queues which matched your search query.

Exceptions

search_routing_profiles(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Searches routing profiles in an Amazon Connect instance, with optional filtering.

See also: AWS API Documentation

Request Syntax

response = client.search_routing_profiles(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    SearchFilter={
        'TagFilter': {
            'OrConditions': [
                [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ],
            ],
            'AndConditions': [
                {
                    'TagKey': 'string',
                    'TagValue': 'string'
                },
            ],
            'TagCondition': {
                'TagKey': 'string',
                'TagValue': 'string'
            }
        }
    },
    SearchCriteria={
        'OrConditions': [
            {'... recursive ...'},
        ],
        'AndConditions': [
            {'... recursive ...'},
        ],
        'StringCondition': {
            'FieldName': 'string',
            'Value': 'string',
            'ComparisonType': 'STARTS_WITH'|'CONTAINS'|'EXACT'
        }
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
  • SearchFilter (dict) --

    Filters to be applied to search results.

    • TagFilter (dict) --

      An object that can be used to specify Tag conditions inside the SearchFilter . This accepts an OR of AND (List of List) input where:

      • Top level list specifies conditions that need to be applied with OR operator
      • Inner list specifies conditions that need to be applied with AND operator.
      • OrConditions (list) --

        A list of conditions which would be applied together with an OR condition.

        • (list) --
          • (dict) --

            A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

            • TagKey (string) --

              The tag key in the tag condition.

            • TagValue (string) --

              The tag value in the tag condition.

      • AndConditions (list) --

        A list of conditions which would be applied together with an AND condition.

        • (dict) --

          A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

          • TagKey (string) --

            The tag key in the tag condition.

          • TagValue (string) --

            The tag value in the tag condition.

      • TagCondition (dict) --

        A leaf node condition which can be used to specify a tag condition.

        • TagKey (string) --

          The tag key in the tag condition.

        • TagValue (string) --

          The tag value in the tag condition.

  • SearchCriteria (dict) --

    The search criteria to be used to return routing profiles.

    Note

    The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • OrConditions (list) --

      A list of conditions which would be applied together with an OR condition.

      • (dict) --

        The search criteria to be used to return routing profiles.

        Note

        The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • AndConditions (list) --

      A list of conditions which would be applied together with an AND condition.

      • (dict) --

        The search criteria to be used to return routing profiles.

        Note

        The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • StringCondition (dict) --

      A leaf node condition which can be used to specify a string condition.

      Note

      The currently supported value for FieldName : name

      • FieldName (string) --

        The name of the field in the string condition.

      • Value (string) --

        The value of the string.

      • ComparisonType (string) --

        The type of comparison to be made when evaluating the string condition.

Return type

dict

Returns

Response Syntax

{
    'RoutingProfiles': [
        {
            'InstanceId': 'string',
            'Name': 'string',
            'RoutingProfileArn': 'string',
            'RoutingProfileId': 'string',
            'Description': 'string',
            'MediaConcurrencies': [
                {
                    'Channel': 'VOICE'|'CHAT'|'TASK',
                    'Concurrency': 123
                },
            ],
            'DefaultOutboundQueueId': 'string',
            'Tags': {
                'string': 'string'
            },
            'NumberOfAssociatedQueues': 123,
            'NumberOfAssociatedUsers': 123
        },
    ],
    'NextToken': 'string',
    'ApproximateTotalCount': 123
}

Response Structure

  • (dict) --

    • RoutingProfiles (list) --

      Information about the routing profiles.

      • (dict) --

        Contains information about a routing profile.

        • InstanceId (string) --

          The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

        • Name (string) --

          The name of the routing profile.

        • RoutingProfileArn (string) --

          The Amazon Resource Name (ARN) of the routing profile.

        • RoutingProfileId (string) --

          The identifier of the routing profile.

        • Description (string) --

          The description of the routing profile.

        • MediaConcurrencies (list) --

          The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

          • (dict) --

            Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

            • Channel (string) --

              The channels that agents can handle in the Contact Control Panel (CCP).

            • Concurrency (integer) --

              The number of contacts an agent can have on a channel simultaneously.

              Valid Range for VOICE : Minimum value of 1. Maximum value of 1.

              Valid Range for CHAT : Minimum value of 1. Maximum value of 10.

              Valid Range for TASK : Minimum value of 1. Maximum value of 10.

        • DefaultOutboundQueueId (string) --

          The identifier of the default outbound queue for this routing profile.

        • Tags (dict) --

          The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

          • (string) --
            • (string) --
        • NumberOfAssociatedQueues (integer) --

          The number of associated queues in routing profile.

        • NumberOfAssociatedUsers (integer) --

          The number of associated users in routing profile.

    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • ApproximateTotalCount (integer) --

      The total number of routing profiles which matched your search query.

Exceptions

search_security_profiles(**kwargs)

This API is in preview release for Amazon Connect and is subject to change.

Searches security profiles in an Amazon Connect instance, with optional filtering.

See also: AWS API Documentation

Request Syntax

response = client.search_security_profiles(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    SearchCriteria={
        'OrConditions': [
            {'... recursive ...'},
        ],
        'AndConditions': [
            {'... recursive ...'},
        ],
        'StringCondition': {
            'FieldName': 'string',
            'Value': 'string',
            'ComparisonType': 'STARTS_WITH'|'CONTAINS'|'EXACT'
        }
    },
    SearchFilter={
        'TagFilter': {
            'OrConditions': [
                [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ],
            ],
            'AndConditions': [
                {
                    'TagKey': 'string',
                    'TagValue': 'string'
                },
            ],
            'TagCondition': {
                'TagKey': 'string',
                'TagValue': 'string'
            }
        }
    }
)
Parameters
  • InstanceId (string) --

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

  • NextToken (string) -- The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
  • MaxResults (integer) -- The maximum number of results to return per page.
  • SearchCriteria (dict) --

    The search criteria to be used to return security profiles.

    Note

    The name field support "contains" queries with a minimum of 2 characters and maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    Note

    The currently supported value for FieldName : name

    • OrConditions (list) --

      A list of conditions which would be applied together with an OR condition.

      • (dict) --

        The search criteria to be used to return security profiles.

        Note

        The name field support "contains" queries with a minimum of 2 characters and maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • AndConditions (list) --

      A list of conditions which would be applied together with an AND condition.

      • (dict) --

        The search criteria to be used to return security profiles.

        Note

        The name field support "contains" queries with a minimum of 2 characters and maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results.

    • StringCondition (dict) --

      A leaf node condition which can be used to specify a string condition.

      Note

      The currently supported value for FieldName : name

      • FieldName (string) --

        The name of the field in the string condition.

      • Value (string) --

        The value of the string.

      • ComparisonType (string) --

        The type of comparison to be made when evaluating the string condition.

  • SearchFilter (dict) --

    Filters to be applied to search results.

    • TagFilter (dict) --

      An object that can be used to specify Tag conditions inside the SearchFilter . This accepts an OR of AND (List of List) input where:

      • Top level list specifies conditions that need to be applied with OR operator
      • Inner list specifies conditions that need to be applied with AND operator.
      • OrConditions (list) --

        A list of conditions which would be applied together with an OR condition.

        • (list) --
          • (dict) --

            A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

            • TagKey (string) --

              The tag key in the tag condition.

            • TagValue (string) --

              The tag value in the tag condition.

      • AndConditions (list) --

        A list of conditions which would be applied together with an AND condition.

        • (dict) --

          A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123 .

          • TagKey (string) --

            The tag key in the tag condition.

          • TagValue (string) --

            The tag value in the tag condition.

      • TagCondition (dict) --

        A leaf node condition which can be used to specify a tag condition.

        • TagKey (string) --

          The tag key in the tag condition.

        • TagValue (string) --

          The tag value in the tag condition.

Return type

dict

Returns

Response Syntax

{
    'SecurityProfiles': [
        {
            'Id': 'string',
            'OrganizationResourceId': 'string',
            'Arn': 'string',
            'SecurityProfileName': 'string',
            'Description': 'string',
            'Tags': {
                'string': 'string'
            }
        },
    ],
    'NextToken': 'string',
    'ApproximateTotalCount': 123
}

Response Structure

  • (dict) --

    • SecurityProfiles (list) --

      Information about the security profiles.

      • (dict) --

        Information about the returned security profiles.

        • Id (string) --

          The identifier of the security profile.

        • OrganizationResourceId (string) --

          The organization resource identifier.

        • Arn (string) --

          The Amazon Resource Name (ARN) of the security profile.

        • SecurityProfileName (string) --

          The name of the security profile.

        • Description (string) --

          The description of the security profile.

        • Tags (dict) --

          The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.

          • (string) --
            • (string) --
    • NextToken (string) --

      If there are additional results, this is the token for the next set of results.

    • ApproximateTotalCount (integer) --

      The total number of security profiles which matched your search query.

Exceptions

search_users(**kwargs)

Searches users in an Amazon Connect instance, with optional filtering.

Note

AfterContactWorkTimeLimit is returned in milliseconds.

See also: AWS API Documentation

Request Syntax

response = client.search_users(
    InstanceId='string',
    NextToken='string',
    MaxResults=123,
    SearchFilter={
        'TagFilter': {
            'OrConditions': [
                [
                    {
                        'TagKey': 'string',
                        'TagValue': 'string'
                    },
                ],
            ],
            'AndConditions': [
                {
                    'TagKey': 'string',
                    'TagValue': 'string'