Support / Client / describe_severity_levels

describe_severity_levels#

Support.Client.describe_severity_levels(**kwargs)#

Returns the list of severity levels that you can assign to a support case. The severity level for a case is also a field in the CaseDetails data type that you include for a CreateCase request.

Note

  • You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.

  • If you call the Amazon Web Services Support API from an account that doesn’t have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

See also: AWS API Documentation

Request Syntax

response = client.describe_severity_levels(
    language='string'
)
Parameters:

language (string) – The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English (“en”), Japanese (“ja”) and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

Return type:

dict

Returns:

Response Syntax

{
    'severityLevels': [
        {
            'code': 'string',
            'name': 'string'
        },
    ]
}

Response Structure

  • (dict) –

    The list of severity levels returned by the DescribeSeverityLevels operation.

    • severityLevels (list) –

      The available severity levels for the support case. Available severity levels are defined by your service level agreement with Amazon Web Services.

      • (dict) –

        A code and name pair that represents the severity level of a support case. The available values depend on the support plan for the account. For more information, see Choosing a severity in the Amazon Web Services Support User Guide.

        • code (string) –

          The code for case severity level.

          Valid values: low | normal | high | urgent | critical

        • name (string) –

          The name of the severity level that corresponds to the severity level code.

          Note

          The values returned by the API are different from the values that appear in the Amazon Web Services Support Center. For example, the API uses the code low, but the name appears as General guidance in Support Center.

          The following are the API code names and how they appear in the console:

          • low - General guidance

          • normal - System impaired

          • high - Production system impaired

          • urgent - Production system down

          • critical - Business-critical system down

          For more information, see Choosing a severity in the Amazon Web Services Support User Guide.

Exceptions