Connect / Client / update_contact_routing_data

update_contact_routing_data#

Connect.Client.update_contact_routing_data(**kwargs)#

This API is in preview release for Amazon Connect and is subject to change.

Updates routing priority and age on the contact (QueuePriority and QueueTimeAdjustmentInSeconds). These properties can be used to change a customer’s position in the queue. For example, you can move a contact to the back of the queue by setting a lower routing priority relative to other contacts in queue; or you can move a contact to the front of the queue by increasing the routing age which will make the contact look artificially older and therefore higher up in the first-in-first-out routing order. Note that adjusting the routing age of a contact affects only its position in queue, and not its actual queue wait time as reported through metrics. These properties can also be updated by using the Set routing priority / age flow block.

See also: AWS API Documentation

Request Syntax

response = client.update_contact_routing_data(
    InstanceId='string',
    ContactId='string',
    QueueTimeAdjustmentSeconds=123,
    QueuePriority=123
)
Parameters:

  • InstanceId (string) –

    [REQUIRED]

    The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

  • ContactId (string) –

    [REQUIRED]

    The identifier of the contact in this instance of Amazon Connect.

  • QueueTimeAdjustmentSeconds (integer) – The number of seconds to add or subtract from the contact’s routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue.

  • QueuePriority (integer) – Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.

Return type:

dict

Returns:

Response Syntax

{}

Response Structure

  • (dict) –

Exceptions